RECEPTIONIST Tier I

Hilltown Community Health Center; Amherst (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hilltown Community Health Center in Amherst, Massachusetts is seeking a dedicated clerical support staff member to assist patients and staff. Responsibilities include managing phone calls, scheduling appointments, and handling patient interactions with professionalism.

The ideal candidate will possess a high school diploma, computer skills, and prior experience in a medical/dental setting is preferred. This role demands strict confidentiality in handling patient information. A professional demeanor is essential.

Qualifications

• Previous experience in a medical/dental office desirable.
• Ability to maintain strict confidentiality of patient information.
• Must be well organized and professional.

Responsibilities

• Answers and directs incoming phone calls and schedules appointments.
• Greets and checks patients in/out professionally.
• Tracks clinical issues and initiates patient billing.
• Collects payments for patient services.
• Processes all incoming/outgoing mail.

Skills

Computer experience/skills

Well organized

Confidentiality maintenance

Education

High school diploma or equivalent

Job description

Description

REPORTS TO: RECEPTION SUPERVISOR

FLSA: NON-EXEMPT

PURPOSE: TO PROVIDE CLERICAL AND SUPPORT TO PATIENTS AND STAFF

RESPONSIBILITIES

• Answers and directs incoming phone calls, creates encounters, or forwards to appropriate department and schedule appointments as needed. Obtain any records that may be required for patient visits.
• Greet and check patients in/out in a professional manner, register patients, and accurately assure the documentation of required demographic, insurance and financial information is update and accurate. Makes follow up appointments, prints out visit summary, labs, XR or referrals for patients. Prepares work/school notes as required
• Confirm patient appointments.
• During inclement weather follows HCHC scheduling and cancellation policy for patient appointments.
• Track clinical issues, determine pre-estimates, as needed and initiate patient billing.
• Collection of co-pays, patient balances and collects payment for patient services rendered not covered by insurance companies.
• Proves cash drawer, prepares deposit and reconciles day sheet.
• Scans daily schedule, RX pickup log signature sheet and daily reconciliation sheet.
• Prints next days schedules in case of computer failure.
• Open and close health centers. Arming/disarming alarm. Checking lights, windows, doors and equipment as needed.
• Process scanning. Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail.
• Verifies same day appointment insurance eligibility.
• Prepares and mails packets for upcoming visits as required.
• Begin process for medical record requests.
• On a provider care team. Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider.
• Pull charts for upcoming appointments, if chart needed (***applies to dental only****).
• Other duties as assigned.

Work that can be performed from home as necessary:

• Confirm patient appointments
• During inclement weather follows HCHC scheduling and cancellation policy for patient appointments
• Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail.
• Verifies same day appointment insurance eligibility
• Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider.

Requirements

QUALIFICATIONS

• High school diploma or equivalent.
• Previous experience in a medical/dental office desirable.
• Computer experience/skills required.
• Must be well organized and professional.
• Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy required.

PHYSICAL DEMANDS

• Stand
• Walk
• Talk or Hear
• Push/Pull
• Stoop, kneel, crouch or crawl
• Reach w/hands and arms
• Lift at least 10 pounds

WORK ENVIRONMENT

Moderate noise level

HEARING

• Ability to hear alarms on equipment
• Ability to hear client call
• Ability to hear instructions