Receptionist - Switchboard

Texas Health and Human Services; Lubbock (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Receptionist I to support the Switchboard at the Lubbock State Supported Living Center. You will handle calls, direct visitors, manage logs, and assist staff with information and forms.

The role requires a high school education or equivalent and preferred experience in a reception or clerical position. It offers stable, full-time hours, a daytime shift, and on-site work with a strong emphasis on privacy and professional conduct.

Qualifications

• Education equivalent to a high school degree.
• At least one year of paid work experience in a receptionist or clerical position.
• Proficiency in MS Office and basic computer skills.
• Excellent telephone manners and customer service.

Responsibilities

• Attends work on a regular basis and may be required to work a specific shift schedule.
• Provides front desk telephone support and routes calls to appropriate staff.
• Maintains detailed phone and visitor logs and supports security procedures.
• Greet visitors, check-in, provide forms, and direct to staff as needed.
• Distribute forms and assist with workflow; ensure lobby is tidy and welcoming.
• Safeguard confidential information and comply with privacy laws.

Skills

Phone systems

MS Office

Document organization

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Sep 23, 2026

Location

LUBBOCK, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title

Receptionist - Switchboard

Job Title

Receptionist I

Agency

Health & Human Services Comm

Department

Switchboard

Posting Number

21781

Closing Date

10/07/2026

Posting Audience

Internal and External

Occupational Category

Office and Administrative Support

Salary Range

$2,481.75 - $3,404.91

Pay Frequency

Monthly

Salary Group

TEXAS-A-09

Shift

Day

Additional Shift

Days (First)

Telework

Not Eligible for Telework

Travel

Up to 5%

Regular/Temporary

Regular

Full Time/Part Time

Full time

FLSA Exempt/Non-Exempt

Nonexempt

Facility Location

Lubbock State Supported Living Center

Job Location City

LUBBOCK

Job Location Address

3401 N UNIVERSITY AVE

Other Locations

Lubbock

MOS Codes

0100,0111,0170,3372,15P,3F5X1,42A,56M,741X,8A200,PERS,RP,SN,YN,YNS

Brief Job Description

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Receptionist I performs routine (journey-level). Work involves limited latitude for the use of initiative and independent judgment in carrying out administrative phases of the work, such as answering phones, preparing visitor logs and reports, reviewing mail, providing information and instructions to personnel, and visitors. This position exercises vigilance in maintaining confidential patient census information, requires tact in receiving visitors, exercises initiative and good judgment in resolving visitor questions and providing maps. Accurately takes messages and transfers callers to appropriate personnel.

Essential Job Functions (EJFs)

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Provides prompt and professional telephone support by greeting callers, addressing general inquiries, and accurately routing calls to the appropriate staff to ensure effective communication and service delivery. Takes and relays messages, while coordinating and scheduling appointments to ensure organized and timely operations.

Ensures accurate documentation by maintaining detailed phone and visitor logs, supporting efficient tracking, reporting, and security procedures.

Provides guidance to callers and visitors by identifying and referring them to relevant services or resources available through other agencies or organizations, ensuring they receive accurate and timely assistance.

Welcomes visitors with a friendly and professional demeanor, ensures proper check-in procedures, and promptly notifies appropriate staff of visitors’ arrival. Assists visitors by distributing required forms and information. Forwards completed forms to the relevant staff to support efficient workflow and communication.

Maintains a clean, organized, and welcoming front desk and lobby area, ensuring it is stocked with necessary materials, creating a professional and welcoming environment for visitors and staff. Notifies security of any suspicious activity or unruly visitors. Assists in safeguarding documents in receptionist care and control and abiding by all federal and state privacy laws, state hospital policies in the course of duties.

Performs other duties as assigned by supervisor.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills And Abilities (KSAs)

Knowledge of modern phone equipment to include voice over Internet protocol and pbx equipment.

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

Skill in organizing documents, electronically and hard copy.

Skill in managing multiple priorities.

Ability to establish and maintain effective working relationships with customers, staff, peers, management and external contacts

Ability to communicate effectively orally and in writing.

Registrations, Licensure Requirements Or Certifications

None

Initial Screening Criteria

Education equivalent to a high school degree

OR

At least one year of paid work experience in a receptionist or clerical position

Additional Information

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market

Lubbock