Receptionist - State Farm Agent Team Member Indianapolis - IN

Insurance4indy; Indianapolis (IN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Elizabeth Marshall State Farm Agent in Indianapolis is seeking a reliable receptionist for a full-time, in-office role at the Broad Ripple office. The position does not require an insurance license and offers weekday hours with opportunities for advancement.

You will greet customers, answer phones, schedule appointments, process mail, and support everyday office tasks while maintaining organized records and delivering friendly, professional service.

Qualifications

• Previous receptionist or customer service experience preferred.
• Strong communication and interpersonal skills.
• Organized, detail-oriented, able to manage multiple tasks.
• Basic computer skills, including Microsoft Office and CRM systems.
• No insurance licensing required.

Responsibilities

• Serve as the first point of contact by answering phones and greeting customers in person
• Direct incoming calls to the appropriate team members
• Manage appointment scheduling and general office communications
• Assist with processing mail, life event cards, and other routine office tasks
• Maintain shared office areas, including the coffee station and front office space
• Support the team with administrative duties and special projects as assigned
• Provide friendly, professional customer service and follow up on basic customer needs
• Assist with maintaining accurate customer records

Skills

Strong communication

Customer service

Organized

Multitasking

Office etiquette

Education

No formal license required

Tools

Microsoft Office

CRM systems

Job description

Full Time in Indianapolis - IN

Replies within 24 hours

• Competitive hourly pay
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

Position Overview

Elizabeth Marshall State Farm Agent is a well-established, growth-oriented insurance agency dedicated to providing exceptional service to our customers and community. We are seeking a reliable, professional, and welcoming individual to join our team as a Receptionist.

This is a full-time, in-office position based in our Broad Ripple office with consistent weekday hours. This role does not require an insurance license and is ideal for someone looking for stability, structure, and a long-term opportunity in a professional office environment.

Who We’re Looking For

Our ideal candidate enjoys being the welcoming face of the office and takes pride in staying organized, helpful, and dependable. You’re comfortable answering phones, assisting customers, and supporting daily office operations. If you thrive in a supportive role, enjoy working as part of a team, and are eager to learn, this could be a great fit.

Responsibilities

• Serve as the first point of contact by answering phones and greeting customers in person
• Direct incoming calls to the appropriate team members
• Manage appointment scheduling and general office communications
• Assist with processing mail, life event cards, and other routine office tasks
• Maintain shared office areas, including the coffee station and front office space
• Support the team with administrative duties and special projects as assigned
• Provide friendly, professional customer service and follow up on basic customer needs
• Assist with maintaining accurate customer records

Qualifications

• Previous experience in a receptionist or customer service role preferred
• Strong communication and interpersonal skills
• Organized, detail-oriented, and able to manage multiple tasks
• Comfortable working in a structured office environment
• Basic computer skills, including Microsoft Office and CRM systems
• No insurance licensing required

About Our Agency

We help customers with their insurance and financial service needs, including Auto, Home, Life, and Health Insurance. Our Broad Ripple office is home to a collaborative team that values professionalism, teamwork, and community.

If you’re looking for a dependable, full-time role where you can contribute and grow in a supportive office setting, we’d love to hear from you.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.