Receptionist - State Farm Agent Team Member

State Farm; Minnetonka (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Job summary

State Farm Agent is seeking a friendly receptionist to greet customers, manage scheduling, and handle inquiries. The role involves maintaining customer records and supporting daily office operations in a customer-focused environment.

You will engage with prospective and existing customers, identify opportunities to discuss insurance options, and provide high-quality service while staying organized and responsive.

Qualifications

• Experience in a receptionist or customer service role.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Comfortable engaging in sales conversations.

Responsibilities

• Greet customers in person and by phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

MS Office

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

ROLE DESCRIPTION:

John Erlandson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.