Receptionist - State Farm Agent Team Member

Glenn-Waterhouse---State-Farm-Agent; Johnston (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Glenn Waterhouse - State Farm Agent is seeking a Receptionist to join our Johnston, IA team. You will greet customers, handle calls, schedule appointments and maintain client records, ensuring a smooth front-office experience.

If you enjoy a supportive role with strong communication and are comfortable discussing insurance options, you will thrive here. We offer training, development, and room to grow within the company.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks.

Skills

Communication skills

Interpersonal skills

Organization & multitasking

Sales conversations

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Opportunity for advancement

ROLE DESCRIPTION

Glenn Waterhouse - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.