Receptionist - State Farm Agent Team Member

Carla Fenzel - State Farm Agent; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Competitive salary

Job summary

Carla Fenzel Marchese Agency in Jacksonville, FL, is seeking a friendly receptionist to greet clients, manage calls, and support administrative tasks. The position offers opportunities to learn about insurance products and contribute to a positive office environment.

The ideal candidate is organized, detail-oriented, with good communication skills and comfort engaging in sales conversations. Proficiency with Microsoft Office and CRM systems is a plus, and previous customer-service experience is

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Highly organized with multitasking abilities.
• Comfortable engaging in sales conversations.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintaining customer records.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Paid time off
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION

Carla Fenzel Marchese Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

If you thrive in a supportive role and are eager to learn and grow within the insurance industry, become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.