Receptionist - State Farm Agent Team Member

State Farm; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vision insurance

401(k) matching

Dental insurance

Flexible schedule

Job summary

State Farm Agent is seeking a receptionist to warmly greet customers, route calls, and manage appointments. You will maintain customer records, support the team with administrative tasks, and assist in identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and comfortable in a sales-oriented customer service role, contributing to a positive office environment and client satisfaction.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including MS Office and CRM.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintaining customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication

Interpersonal skills

Multi-tasking

Sales conversations

CRM basics

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• Vision insurance
• 401(k) matching
• Dental insurance
• Flexible schedule

ROLE DESCRIPTION

Michelle Kreeger - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.