Receptionist - State Farm Agent Team Member

Phillip Pool; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Signing bonus

Training & development

Job summary

Phillip Pool State Farm is seeking a front office receptionist and account manager to greet clients, manage scheduling, and maintain customer records. You will engage in conversations to offer insurance options while delivering excellent service and supporting the team with admin tasks.

The ideal candidate is organized, detail-oriented, and eager to grow in the insurance industry within a collaborative office environment.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up.
• Support team with administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM proficiency

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Signing bonus
• Training & development

ROLE DESCRIPTION:

Phillip Pool State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic and charismatic individual to join our team as a front office receptionist and account manager.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive team. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.