Receptionist - State Farm Agent Team Member

Hannah Nickell - State Farm Agent; Edmond (OK); On-site; USD 13,776 - 20,664; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Hannah Nickell Insurance Agency in Edmond, OK is seeking a receptionist who will deliver exceptional client experiences, handle inquiries, and support a growing team.

You will build relationships, provide friendly service, and coordinate with agency colleagues to meet community needs and protect customers' interests.

This full-time position offers growth opportunities, paid time off, and a chance to develop your career in a customer-focused environment.

Qualifications

• Dedicated to customer service excellence.
• Able to relate to customers, answer questions, and anticipate needs.
• Excellent communication skills to coordinate with team members.
• Proactive in problem solving to resolve issues quickly.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Problem solving

Job description

ROLE DESCRIPTION

As a receptionist with Hannah Nickell Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.


• Use a customer-focused, needs-based review process to educate customers about insurance options.


• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service


• Able to effectively relate to a customer, answer their questions, and anticipate their needs.


• Excellent communication skills to assist customers and coordinate with other agency team members


• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office


• Paid time off (vacation and personal/sick days)


• Valuable career-building experience

Compensation: $10.00 - $15.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Edmond, OK and help customers with their insurance and financial services needs, including:

• Home insurance


• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none