Receptionist - State Farm Agent Team Member

Eve Hamper - State Farm Agent; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Eve Hamper - State Farm in Baltimore, MD is seeking a Service Receptionist to greet clients, manage calls, schedule appointments, and maintain accurate customer records. The role requires a friendly, detail-oriented professional who thrives in a fast-paced insurance office.

You will support the team with administrative tasks, assist in inquiries, and identify opportunities to improve service. Training and development are provided to help you grow within the insurance industry.

Qualifications

• Experience in receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable discussing insurance needs with customers.
• Basic computer skills including Microsoft Office and Salesforce systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities.
• Provide excellent customer service and follow up on customer's needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Organizational skills

Multitasking

Interpersonal skills

Communication

Tools

Microsoft Office

Salesforce

Job description

Benefits

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Role description

Eve Hamper - State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Service Receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities.
• Provide excellent customer service and follow up on customer's needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in the insurance needs of our customer conversations.
• Basic computer skills, including Microsoft Office and Sales Force systems.