Receptionist - State Farm Agent Team Member

State Farm; Baltimore (MD); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

State Farm in Baltimore, MD is seeking a Service Receptionist to greet customers, schedule appointments, and handle inquiries with professionalism.

The ideal candidate is organized, detail-oriented, adept at multitasking, and comfortable discussing customers' insurance needs while maintaining accurate records. Training and a supportive team environment are offered.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable discussing customers' insurance needs.
• Basic computer skills including Microsoft Office and Salesforce.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities.
• Provide excellent customer service and follow up on customer's needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Insurance knowledge

Microsoft Office

Salesforce

Tools

Salesforce

Microsoft Office

Job description

Benefits

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

Role Description

Eve Hamper - State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Service Receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities.
• Provide excellent customer service and follow up on customer's needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in the insurance needs of our customer conversations.
• Basic computer skills, including Microsoft Office and Sales Force systems.