Receptionist/Staff Support

Cambrian Homecare, Inc.; Long Beach (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Cambrian Homecare LLC is seeking a friendly Receptionist/Staff Support to be the first point of contact in our Long Beach office. You will triage calls, assist visitors, and support daily office operations on Saturdays and Sundays 8:00am-6:00pm.

Requires a High School Diploma and fluency in English and Spanish, with strong communication skills and the ability to handle a high volume of calls in a fast-paced environment.

Qualifications

• Fluent in English and Spanish
• Experience delivering friendly, effective customer service
• Strong verbal and written communication skills
• Ability to manage a high volume of calls and inquiries
• Capable of multitasking in a fast-paced office environment

Responsibilities

• Triage incoming calls and route to appropriate department
• Provide basic information and support to callers and visitors
• Document inquiries and maintain clear internal communications
• Escalate urgent issues to the proper team promptly
• Deliver professional, empathetic customer service and maintain a welcoming front desk

Skills

Bilingual English/Spanish

Customer service

Communication

Call handling

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

Cambrian Homecare LLC is seeking a motivated, reliable, and customer-focused individual to join our growing team. As a Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations.

This role is based at our Long BeachOffice, Saturday and Sunday 8:00am-6:00pm

If you meet the qualifications, we encourage you to apply.

This is not a remote position

Responsibilities

Responsibilities

Call Management & Triage

• Answer incoming calls promptly and with a professional and friendly tone
• Utilize active listening and problem-solving skills to identify caller needs
• Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
• Provide basic support and information based on general knowledge of all internal departments
• Serve as the first point of contact and communication bridge between callers and company departments

Customer Experience and Support

• Deliver excellent customer service by demonstrating professionalism, empathy, and patience
• Resolve basic questions or concerns when possible, ensuring positive caller experience
• Ensure all visitors feel respected and valued

Documentation & Communication

• Document caller inquiries and interactions
• Maintain clear and organized communication with internal departments to support seamless service delivery
• Escalate urgent or complex issues to the appropriate department quickly and efficiently

  Qualifications

  Qualifications

  • High School Diploma or equivalent
  • Effective verbal and written communication
  • Ability to handle a fast-paced environment
  • Capable of managing a high volume of calls
  • Fluency in both English and Spanish

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  Requirements

  • 18+ years of age or older
  • Eligible for employment in the United States
  • Ability to pass a background and reference check

  Posted Min Pay Rate

  USD $21.50/Hr.

  Posted Max Pay Rate