Receptionist & Scheduling Coordinator

Almstead-Tree-; City of New Rochelle (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement savings plan

Paid time off

Opportunities for professional growth

And more!

Job summary

Almstead Tree and Shrub Care Co. in New Rochelle, NY is seeking a friendly Receptionist & Scheduling Coordinator to be the first contact for clients. You will answer calls, schedule arborist appointments, and maintain calendars with care.

The role emphasizes warm, professional communication, accurate data entry, and teamwork with arborists and the office staff. A high school diploma and customer-service experience are required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 1+ year receptionist or customer-service experience preferred.
• Excellent verbal communication and telephone etiquette.
• Friendly, professional, and patient approach to CS.
• Strong organizational skills and attention to detail.
• Ability to manage multiple calls and calendars in a fast-paced environment.
• Experience with scheduling, CRM, or customer-database software preferred.
• Comfortable learning tree, shrub, and lawn-care terminology.
• Bilingual English and Spanish skills are a plus.

Responsibilities

• Answering, screening, and directing incoming calls promptly and professionally.
• Providing a welcoming first point of contact for clients and visitors.
• Gathing customer information, routing questions to the team as needed.
• Scheduling, rescheduling, and confirming appointments for arborists.
• Maintaining accurate calendars and recording client details in the database.
• Monitoring voicemails, email, and website inquiries in a timely manner.
• Providing general info about Almstead's services and next steps.
• Notifying arborists and staff of schedule changes or urgent requests.
• Greeting visitors and directing them to the appropriate department.
• Assisting with data entry, filing, and general office duties when coverage permits.

Skills

Verbal communication

Telephone etiquette

Organizational skills

Multitasking

Team collaboration

CRM software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM software

Job description

Almstead Tree and Shrub Care Co. is a second-generation, family-owned arboriculture firm established in 1964 that services residential and commercial clients throughout the NY, NJ, and CT tri-state area. As a TCIA-accredited company, we are committed to environmentally responsible practices and to supporting our employees' professional growth, safety, and quality of life. We are looking for a friendly, organized, and dependable Receptionist & Scheduling Coordinator to join our New Rochelle office. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for everyone who calls or visits Almstead.

In this position, you will be responsible for answering incoming telephone calls, scheduling appointments for our arborists, maintaining accurate arborist calendars, and recording customer information in our company database. You will work closely with our arborists and office team to ensure that every inquiry receives prompt attention and every appointment is scheduled correctly. To succeed in this role, you should communicate warmly and professionally, listen carefully, record information accurately, and remain composed while handling multiple calls and changing schedules.

Responsibilities

• Answering, screening, and directing incoming telephone calls promptly and professionally
• Providing a welcoming and helpful first point of contact for clients, prospective clients, and visitors
• Listening to customer questions and concerns, gathering the necessary property and service information, and routing technical questions to the appropriate team member
• Scheduling, rescheduling, and confirming appointments for arborists
• Maintaining accurate arborist calendars while considering availability, service area, and existing commitments
• Recording complete customer details, appointment notes, and follow-up information in the company database
• Monitoring and responding to voicemail, e-mail, and website inquiries in a timely manner
• Providing clients with general information about Almstead's services and explaining appropriate next steps
• Communicating schedule changes, cancellations, and urgent requests to arborists and office staff
• Addressing routine customer-service concerns and escalating technical, safety-related, or complex matters appropriately
• Greeting visitors and directing them to the appropriate employee or department
• Assisting with customer records, filing, scanning, data entry, and other general office duties when telephone coverage permits
• Adhering to company policies and customer-service standards to deliver a consistently superior client experience

Requirements

• High school diploma or equivalent required
• One or more years of receptionist, appointment-scheduling, call-center, or customer-service experience preferred
• Excellent verbal communication, listening, and telephone‑etiquette skills
• Friendly, professional, and patient approach to customer service
• Strong organizational skills and careful attention to detail
• Ability to manage multiple telephone calls, calendars, and requests in a fast‑paced environment
• Comfortable using Microsoft Outlook, Word, and Excel
• Experience with scheduling, CRM, or customer-database software is preferred
• Ability to learn basic tree, shrub, and lawn-care terminology and accurately communicate customer concerns
• Experience in a home-service, landscaping, property-service, or similar service business is a plus
• Bilingual English and Spanish skills are a plus
• Reliable, punctual, and able to work collaboratively with arborists and office personnel

We offer a competitive compensation package, $22 - $26 per hour based upon experience.

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement savings plan
• Paid time off
• Opportunities for professional growth and advancement
• And more!

Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.