Receptionist (PT)

Mission Pet Health; Flower Mound (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Main Street Veterinary Hospital in Flower Mound, TX seeks a Receptionist to be the front-line ambassador for compassionate care and efficient clinic operations. You will manage a multi-line phone system, greet clients, handle appointments, and process payments while maintaining accurate records.

Ideal candidates bring a passion for animals, exceptional communication, strong organization, and a collaborative spirit.

Qualifications

• Passion for customer service and love for animals.
• Excellent communication and ability to handle stressful situations.
• Strong organizational and multitasking skills.
• Team‑oriented with ability to work independently.
• Experience with veterinary software; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

Main Street Veterinary Hospital is a cornerstone of the Flower Mound community, dedicated since 1988 to combining modern technology with old-fashioned tender loving care. We treat every patient like our own, a philosophy reflected in our excellent 4.6-star Google rating. We hold ourselves to the highest benchmarks of quality medicine as an American Animal Hospital Association (AAHA) accredited facility, a distinction held by only 15% of hospitals nationwide. If you are looking for an environment where providing the highest standard of surgical, diagnostic, and wellness care is the daily expectation, this is where you can do your best work. Joining Main Street Veterinary Hospital means becoming a valued part of a dedicated network that champions your professional development. We focus on providing a supportive atmosphere designed to help all teammates succeed in achieving their individual career goals, whether that involves pursuing credentialed technician status or moving into leadership roles. You will benefit from strong organizational support, access to specialty consultations, and programs built to foster a culture of continuing education and mutual respect among your fellow teammates. We ensure you have the support system necessary to focus on patient care and continually grow your skills. Our practice offers comprehensive care for both small animals and exotic pets, providing you with a diverse and engaging caseload. The AAHA accreditation ensures you are supported by state-of-the-art facilities that meet stringent standards in diagnostic imaging, anesthesiology, surgery, and urgent care. We prioritize advanced medicine, encompassing robust testing and diagnostics alongside complex surgical procedures and wellness programs. Our commitment to these high standards means you can practice high-quality, impactful veterinary medicine every single day. Located in Flower Mound, Texas (DNT), you will be joining a highly trusted practice that serves the local community and surrounding areas. This is a chance to establish long-term relationships with dedicated clients who appreciate quality veterinary care, as demonstrated by their loyalty and the strong community endorsement the hospital receives. Flower Mound offers you the opportunity to settle into a welcoming, established community while working in one of Texas's most respected veterinary hospitals.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.