Receptionist (PT)

Yorkshire Veterinary Hospital; Colorado Springs (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Yorkshire Veterinary Hospital in Colorado Springs is seeking a friendly receptionist to join our AAHA-accredited small animal practice. You will be the first point of contact, greeting clients, managing calls, scheduling appointments, and processing payments with compassion and professionalism.

The role emphasizes clear communication, organization, and teamwork within a supportive hospital culture that values ongoing education and patient care.

Qualifications

• Experience in veterinary reception or customer service is preferred.
• Ability to manage multi-line phone system and scheduling.
• Strong communication and empathetic client interaction.

Responsibilities

• Greet clients and manage a multi-line phone system with a friendly, professional demeanor.
• Maintain accurate medical records, appointment scheduling, and handle payments.
• Educate clients on preventative care and hospital services to support pet health.

Skills

Customer service

Communication

Organization

Team collaboration

Empathy

Tools

Vet software

Job description

Welcome to Yorkshire Veterinary Hospital, a respected cornerstone of small animal care in the vibrant community of Colorado Springs. We are proud of our commitment to excellence, which is formalized by our status as an AAHA-accredited hospital, demonstrating our dedication to the highest standards in veterinary medicine. Our community reflects this dedication, granting us an excellent 4.7-star Google rating based on their trust in our service. When you join us, you are not just taking a job; you are becoming an essential partner in providing high-quality, compassionate medicine in a setting where you are fully supported to succeed every day.We believe that the quality of medicine is directly related to the satisfaction of our teammates. As part of a larger network of hospitals, we ensure that you have the resources and stability needed to do your best work. This means access to robust educational programming, career development tracks, and dedicated support to help you achieve your professional goals, whether that means becoming a credentialed technician or moving into a leadership role. You will be joining a team culture focused on mentorship and collaboration, where mutual respect is paramount to long-term career satisfaction.Because we focus exclusively on small animal medical excellence, we prioritize advanced diagnostics and comprehensive patient care. Our veterinarians have full access to internal specialty consultations and resources, ensuring that you can always provide the highest standard of care without unnecessary referrals outside of our network. We provide a supportive framework for complex cases, encouraging continuous learning and the application of medical techniques so that you can grow your skills alongside the practice and continually improve patient outcomes.Located at the foot of the Rocky Mountains, Colorado Springs offers an enviable blend of outdoor adventure and city convenience. When you step away from the clinic, you have immediate access to stunning natural features like Pikes Peak and the Garden of the Gods, making this an ideal location if you value work-life balance and year-round recreational opportunities. The city boasts a vibrant, growing community with excellent schools and cultural attractions, offering a dynamic and scenic place to settle down and truly enjoy life outside of the hospital.

This position will be posted a minimum of three days.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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