Receptionist - PCN After Hours - Part Time

Ogden Clinic; Farmington Hills (MI); On-site; USD 18,000 - 26,000; Part time

Job summary

Ogden Clinic is seeking a Part-Time Receptionist for the PCN After Hours location. You will greet patients, verify demographics in the EMR, collect payments, and support a professional, courteous patient experience.

Responsibilities include ensuring reception area cleanliness, handling deposits, and participating in team meetings. After 90 days, QA targets and patient balance tracking are expected.

Qualifications

• High School Diploma or GED required or recommended.
• Proficient reading and interpretation of safety rules and procedures.
• Able to write routine reports and speak to groups of customers or employees.
• Basic math: add, subtract, multiply, and divide simple equations.
• Vision: ability to adjust focus and monitor screens for long periods.
• Ability to manage multiple tasks with interruptions and use basic office equipment.

Responsibilities

• Greet and direct patients in a timely, professional manner.
• Review EMR for demographic accuracy and enter information correctly.
• Collect copayments and handle deposits securely.
• Maintain cleanliness at reception areas and waiting rooms.
• Attend team meetings and training sessions as scheduled.
• Adhere to Health iPASS system and QA standards after 90 days.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

EMR software

Microsoft Word

Job description

Receptionist - PCN After Hours - Part Time

Job Category: Front Office

Requisition Number: RECEP005384

• Part-Time

Locations

Showing 1 location

Professional Center North
4650 Harrison Blvd
Ogden, UT 84403, USA

Description

GENERAL RESPONSIBILITIES:

• Provide professional and courteous service to all “customers” of Ogden Clinic. Customers include Ogden Clinic patients, affiliates, providers, administration, employees, co-workers, insurance company representatives, and other vendor representatives.
• Meet behavioral expectations and support the dignity of all persons. Also, responsible for the stewardship of resources.
• Ensure compliance with applicable regulatory requirements and follow guidelines that maintain safety for oneself, patients, visitors, and co-workers.
• Study, understand, and adhere to Ogden Clinic Policies and Procedures and OSHA guidelines.

ESSENTIAL JOB FUNCTIONS:

• Greet and direct patients in a timely and professional manner.
• Review electronic medical record for demographic information for accuracy and completeness.
• Gather required patient demographic information and ensure accurate entry into computer system.
• Scan insurance cards and Drivers Licenses into electronic medical records (EMR) for billing purposes.
• Collect ALL applicable co-payments.
• Ensure cleanliness and order at all reception desks and waiting room areas.
• Prepare and reconcile daily deposit to ensure a secure deposit in the drop safe.
• Attend team meetings and team training sessions as scheduled.
• Timely arrival for scheduled work shifts. Employees must contact the team leader at least two hours prior to the start of a shift if they cannot report to work on time.
• Consistently use and explain the Health iPASS system to patients and/or financially responsible parties.
• After 90 day training period, employee will achieve 95% or better on monthly quality assurance (QA) score.
• After 90 day training period, employee will track, inform, and collect on patient balances.
• After 90 day training period, employee will receive no more than one kickback or batch issue a month.
• After 90 day training period, employee will update at least 95% of checked-in patients’ information.

OTHER DUTIES:

• Additional responsibilities and tasks as assigned.
• Maintain confidentiality of patient records and employee/co-worker information.

QUALIFICATIONS:

• EDUCATION: High School Diploma or general education degree (GED) recommended.
• LANGUAGE: Proficient in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Mathematical skills: add, subtract, multiply, and divide simple equations.
• Reasoning skills: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Also deal with problems involving several concrete variables in standardized situations.
• Vision requirements: must be able to adjust focus.
• Effectively manage multiple tasks simultaneously with frequent interruptions.
• Computer knowledge with experience in basic word processing required.
• General office equipment and procedure knowledge required.
• Provide excellent customer service while scheduling patients for assigned providers.

CHARACTERISTICS:

• Must maintain a positive “can-do” attitude.
• Must effectively participate as a team member with the department and its practices.
• Must protect confidential information, records, and/or reports.
• Must communicate effectively in a professional and courteous manner.
• Must have good organizational skills.

ENVIRONMENTAL FACTORS:

• Requires prolonged sitting, continual use of a keyboard and mouse, and looking at a computer monitor a large majority of the time.
• Requires some bending, stooping, lifting, and stretching for files and supplies.
• Requires manual dexterity sufficient to operate a keyboard and other office equipment.
• Must possess all physical abilities necessary to perform the job.
• Noise level is moderate with constant conversations, computers, printers, telephones, etc.

DISCLAIMER CLAUSE:

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.