Receptionist - Part Time

MercyOne Medical Group; Pleasant Valley Township (IA); On-site; USD 31,000 - 37,000; Part time

Job summary

MercyOne Medical Group in Iowa operates a part-time Clinic Receptionist role. The receptionist greets patients, manages the front desk, and supports efficient clinic flow.

Duties include check-in, scheduling, insurance verification, and data entry into the EHR, with responsibilities for collecting copays and addressing time-of-service payments. This position emphasizes strong interpersonal skills, professionalism, and confidentiality.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills.
• Ability to read, write, and understand English.

Responsibilities

• Greet and check in patients and visitors at the clinic.
• Answer phone calls, direct to appropriate staff, and take messages.
• Schedule and manage appointments according to guidelines.
• Verify insurance eligibility and collect copays/deductibles when applicable.
• Enter demographics and insurance information into the electronic health record and other systems.
• Assist with confirming time of service payments and past due balances.

Skills

Front desk

Customer service

Phone etiquette

Scheduling

Data entry

Education

High School Diploma or equivalent

Job description

Employment Type: Part time Shift: Day Shift Description:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information into the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Part Time

20 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.