RECEPTIONIST | PART TIME

Southern Orthopaedic Surgeons, LLC; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Orthopaedic Surgeons, LLC is seeking a Front Desk/Insurance Verification Clerk to support patient intake, verify coverage, and update information in EMR and Clearwave. The role requires accuracy, empathy, and attention to detail in a medical office setting.

Responsibilities include checking eligibility, collecting co-pays, coordinating referrals, scheduling tests, and ensuring successful communication with physicians and staff while maintaining HIPAA compliance.

Qualifications

• 1 year of customer service experience.
• Insurance verification experience preferred.
• Experience in a medical office is a plus.

Responsibilities

• Change patient statuses within the EMR and Clearwave systems.
• Verify patient insurance coverage and determine co-pay amounts.
• Obtain and verify patient information and medical history.
• Coordinate referrals and scheduling for appointments and tests.
• Print payment charge details and explain charges to patients if needed.
• Comply with HIPAA rules when handling patient information.
• Cross-train to assist checkout or check-in when scheduled by supervisor.
• Follow up on time-sensitive tasks and communicate with supervisors as required.

Skills

Customer Service

Insurance Verification

Medical Office

Education

High School diploma or higher

Job description

• Change patient statuses appropriately within the EMR and Clearwave systems.
• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from Clearwave to the PM each time the patient checks in.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Communicate with your supervisor when voided payments are needed and turn in all voided receipts to your supervisor.
• Clear all flags and tasks in Clearwave at the end of each clinic.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and/or the doors lock.
• Participation in facility meetings and activities when scheduled.

Qualifications

Behaviors

Required

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Loyal

: Shows firm and constant support to a cause

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Peer Recognition

: Inspired to perform well by the praise of coworkers

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

1 year:

Customer Service

Preferred

Insurance Verification

Medical Office

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.