Receptionist (Part-Time)

State Volunteer Mutual Insurance Company; Brentwood (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

State Volunteer Mutual Insurance Company in Brentwood, TN seeks a part-time receptionist to support front desk operations on-site 20–25 hours per week, Monday through Friday. You will greet visitors, handle communications, maintain security, and provide administrative support across Corporate Services, ensuring a welcoming, efficient environment for policyholders and staff.

This role requires a HS diploma, 3+ years (or an associate degree with 1+ year) of relevant experience and the ability to

Qualifications

• High School diploma or equivalent required or an equivalent combination of education and experience.
• Proficiency with Microsoft Outlook, Word, Excel; ability to quickly learn other software.
• Ability to manage multiple tasks and maintain professional phone etiquette.

Responsibilities

• Greet visitors and provide quality service at the front desk.
• Handle or transfer calls, faxes, and emails; manage communications.
• Maintain security and professional appearance in line with company standards.
• Provide general administrative support as needed by Corporate Services.

Skills

Interpersonal skills

Microsoft Office

multitasking

Phone etiquette

Education

High School diploma or equivalent

Associate degree or above (optional)

Equivalent education/experience

Job description

About this position

Description: Our Corporate Services Department is looking for a professional and customer-focused Receptionist to support daily front office operations. This part-time, non-exempt position is fully on-site at our Brentwood corporate office. The position is expected to work 20 to 25 hours per week, Monday through Friday.

Applicants must be authorized to work for any employer in the United States. Sponsorship is not available for this role. We are an equal opportunity employer and consider all qualified applicants without regard to protected status.

Candidates must currently be able to reliably meet the on-site requirements for both the interview process and the role. Relocation assistance is not anticipated.

General Function

Provides front desk reception and administrative support while creating a welcoming, secure, and professional environment for visitors, policyholders, and employees.

Major Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Greet visitors with quality service, meeting or exceeding established service standards.
• Handle or appropriately transfer all communications, such as incoming calls, faxes, and emails.
• Responsible for first impression to all visitors, such as Board of Directors, policyholders, visitors, vendors, and employees.
• Must maintain professional appearance and conduct in line with SVMIC's established standards.
• Quickly learn the purpose and interconnectivity of all SVMIC departments to competently respond to communications, such as incoming calls, faxes, and emails.
• Create a welcoming atmosphere while maintaining office security.
• Maintain active listening and courteous phone etiquette.
• Perform general Corporate Services administrative duties as needed with attention to detail, accuracy, and in a timely manner.
• May assist or support other departments administratively with Director of Corporate Services approval.
• Ensure guests follow appropriate security procedures.
• Sign for deliveries and notify recipients.
• When needed, ensure certified letters and certificates of mailing are recorded properly.
• From the front desk, may provide administration support for employee perks, fundraising tasks, and company events (e.g.: tracking participation and collecting donations).
• Follow procedures and processes regarding building maintenance complaints as instructed.
• Meet established performance standards for productivity, quality, continuous improvement, and goal accomplishment.
• Contribute to SVMIC's success by identifying opportunities and making recommendations that may lead to improved processes.
• Regular and predictable attendance is required. This position operates fully on-site. Specific scheduling and on-site expectations are determined by business needs and job responsibilities.
• May complete other duties as assigned.

Skills and Abilities Required

• Effective interpersonal skills and the ability to work independently and recognize when and how to effectively collaborate with others.
• Good keyboarding skills and proficient with Microsoft Suite of Products including Outlook, Word and Excel and able to gain proficiency quickly with other software programs.
• Ability to efficiently manage multiple tasks and responsibilities.
• Maintain professional and personable phone etiquette while employing active listening skills.

Professional Essentials

• Contribute to a positive, professional, creative, and innovative achievement-oriented work environment that emphasized SVMIC's mission, vision, and values.
• As part of our inclusive environment, communicate ideas and needs and make space for disagreement over ideas and expeditious resolution.
• Appropriately prioritize multiple tasks and responsibilities; effectively allocate time, optimize work practices and handle interruptions effectively.
• Able to appropriately cope with the occasional stress that comes with interpersonal interactions in a standard office environment.
• Manage relationships with others in a professional, courteous manner.
• Receive and utilize constructive criticism to grow and develop professionally.
• Exercise integrity, discretion, and confidentiality when exposed to or interacting with sensitive and proprietary information.
• Stay current with constantly evolving business and technology by seeking out and participating in opportunities to grow technical and professional skills.

Requirements

Education and Experience

• High School diploma or equivalent and at least 3 years of relevant professional experience;
• Associate degree or above and at least 1 year of relevant professional experience; or
• Equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required for the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently required to reach with hands and arms and utilize a computer for significant periods of time. Occasionally required to stand, walk, and stoop. May utilize a telephone and video conferencing software for extended periods of time. May be required to operate a motor vehicle and/or sit for extended periods of time in a motor vehicle. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is a quiet, professional office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. SVMIC retains the discretion to add or change duties of the job at any time.