Healthcare Billing Coordinator

Virginia Mennonite Retirement Community; Harrisonburg (VA); On-site; USD 61,664,000 - 81,951,000; Full time

Benefits offered by this job

Medical insurance with prescription

403(b) retirement plan with company 5%

PTO 230+ hours/year

Pre-K subsidy

On-Demand Pay

Short-Term Disability

Life Insurance

Flexible Spending Account

Wellness Center access

Tuition reimbursement

Job summary

VMRC in Harrisonburg, VA is hiring a Healthcare Billing Coordinator to manage accounts receivable for Complete Living Care, Transitional Care, and Outpatient Therapy. You will handle monthly resident billing, Medicare and other insurance billing, and data entry, ensuring accuracy and timely collections.

The role offers a pay range of $21.52 - $28.60 per hour, Monday–Friday 8:00 AM to 4:00 PM (supervisor discretion), and a full benefits package including medical, 403(b) with company match, PTO,

Qualifications

• High school diploma or equivalent with business coursework and 1-2 years of bookkeeping and data entry.
• Associate’s degree and at least 1 year of Medicare billing experience preferred.
• Must be highly organized, detail-focused, and accurate.
• Effective communication with staff, residents, families and vendors.
• Proficient with Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Maintain current resident files with census, responsible party, insurance and billing data.
• Post insurance payments daily and ensure timely processing.
• Perform benefits checks for potential admissions.
• Attend family meetings to explain insurance billing and collection processes.
• Review delinquent accounts and contact responsible parties to arrange payment.
• Coordinate Medicare, Medicaid and other insurance receivables to minimize bad debt.
• Maintain contact with residents’ families and VMRC Social Services on financial eligibility.
• Provide accurate, timely work to CFO/Controller for financial reporting.
• Participate in special projects and prepare various reports.
• Assist with ad hoc duties as assigned by supervisor.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Teamwork

Education

High school diploma or equivalent with business coursework

Associate’s degree and Medicare billing experience preferred

Tools

Microsoft Office Suite

Job description

Description

Commitment To Inclusive Excellence

At VMRC, we define a 'cultural fit' as a community member who demonstrates our shared values and commitment to fostering an inclusive, purpose-driven workplace. We seek candidates who align with our values of service, justice, peacebuilding, and stewardship and who bring diverse perspectives that enrich our collective work.

We assess candidates through structured, bias-conscious interview questions that explore how you have lived these values in your professional and personal experiences.

Pay Range: $21.52 - $28.60

Hours: Monday - Fri 8:00 - 4:00 PM ( with Supervisor Discretion)

The Healthcare Billing Coordinator will primarily maintain and coordinate accounts receivable for Complete Living Care, Transitional Care, and Outpatient Therapy in the Wellness Center. Responsibilities include monthly resident billing, Medicare billing, other insurance billing, and data entry.

BENEFITS:

Are you thinking about joining us? Here’s what we’re bringing to the table:

Medical insurance with prescription coverage: (30+ hours/week), plus dental and vision plans to keep you looking and feeling fresh.

Future-Proof Your Finances: 403(b) retirement plan with up to 5% company match after one year—stacking wealth for your next chapter.

PTO That is awesome: Full-timers rack up over 230 hours of Personal Time Off in year one, with cash-out options for that extra flex.

Pre-K Subsidy: Pending eligibility, you could qualify for a subsidy from VMRC to offset pre-kindergarten (pre-K) expenses.

On-Demand Pay: Access to Earned Wages BEFORE the scheduled payday because life happens

Company-paid Short-Term Disability for full-time crew, plus optional Long-Term Disability for added peace of mind.

Life Insurance, Locked In: Free company-paid life insurance, with supplemental options to level up your coverage.

Flex Spending, Made Easy: Flexible Spending Account with a company contribution to help you save smart.

Wellness Opportunities: Free or discounted membership to our on-site Wellness Center—because self-care is real.

Level Up Your Learning: Tuition reimbursement and scholarships to keep your career moving forward.

Foodie Deals: Employee meal discounts to fuel your hustle without breaking the bank.

Good Vibes Only: Our Healthy You program and RARE (Recognizing, Assisting, and Rewarding Employees) committee keep the energy high with shout-outs and rewards.

Mental Health Matters: Free Employee Assistance Program (EAP) to support you through life’s ups and downs.

Cash In on Your Network: Referral bonuses for bringing your friends and family to the team.

Loan Forgiveness, Super Shift Diff's & Signing Bonuses: Select roles come with financial perks to kickstart your career with a bang.

Tickets at Work: Snag deals at over 1,000 vendors—dining, concerts, car rentals, and more.

Local Perks: Enjoy 10% off at local spots to make every day sweeter.

Who is VMRC?

VMRC is a Christ-centered, nonprofit continuing care retirement community offering independent living, assisted living, skilled nursing, and memory care for older adults. It also provides wellness programs, educational opportunities, and arts and cultural activities for residents and the wider community.

Requirements

• High school diploma or equivalent plus business school coursework with 1-2 years of experience in bookkeeping and computer/data entry functions is required
• (Associate’s degree and at least 1 year of experience with Medicare billing preferred).
• Must be highly organized, detail-focused, and maintain a high level of accuracy.
• Must possess the ability to effectively communicate and interact, in a customer service focus, with staff, residents, family members, and vendors.
• Must have extensive experience with Microsoft Office suite programs (Word, Excel, Outlook, etc.).
• Ability to function in a team environment.
• Strong work ethic and results-focused, as well as the ability to work with limited supervision.

A. Essential Functions

1. 1. Maintains current resident files, including up-to-date census, responsible party, insurance, and billing information.
2. 2. Ensures that insurance payments are posted daily.
3. 3. Performs benefits checks for potential admissions.
4. 4. As requested, attends family meetings for new admissions to explain insurance billing and the collection process.
5. 5. Reviews delinquent accounts and contacts responsible parties to make arrangements for payment.
   • a. Provides follow-up as needed.
   • b. Meets with the CFO and/or the Controller to discuss delinquent accounts and notes the necessary actions taken.
6. 6. Receives “change in resident status” reports for Supportive Living to maintain current census report and verifies changes in billing software database.
7. 7. Coordinates Medicare, Medicaid, and other insurance receivables to minimize bad debt and maintain efficient collections.
8. 8. Maintains contact with residents’ family and VMRC Social Services to ensure knowledge of residents’ financial and Medicaid eligibility status.
9. 9. Responds to the CFO and Controller as assigned with accurate and timely work to facilitate financial reporting for the organization.
10. 10. Participates in a wide variety of special projects and compiles a variety of special reports.

B. Leadership

1. 1. Planning and Organization
   • i. Effectively plans, organizes and prioritizes work.
   • ii. Sets short-term and long-term goals and establish realistic plans for their attainment.
   • iii. Anticipates needs, problems and opportunities, and creates optimum solutions with timely schedules and deadlines.
   • iv. Consistently follows through in meeting deadlines and schedules.
   • v. Works on the highest priority activities and/or reorganize efforts as circumstances change.
2. 2. Critical Thinking and Decision Making
   • i. Consistently makes good decisions using a combination of analysis, wisdom, experience and judgment; involves the right people in the decision process to get the best solution and build sufficient commitment; and willing to make decisions at times with incomplete information and under tight deadlines and pressure.
   • ii. Accepts responsibility for decisions made.
3. 3. Communication
   • i. Demonstrates written and verbal communication that is positive, constructive, organized and understandable to all levels of the organization.
   • ii. Actively listens, demonstrates understanding and responds to others' communications appropriately.
   • iii. Asks for feedback and check for understanding to assure accuracy in the communication process.
   • iv. Invites and respects other points of view.
   • v. Uses communication skills to address and resolve conflict.
   • vi. Provides and receives constructive feedback. Disseminates pertinent information in a timely and accurate manner to the appropriate recipients.

C. General

1. 1. Complies with all VMRC and departmental policies & guidelines in a conscientious manner.
2. 2. Actively engages residents in a meaningful, positive and compassionate manner while ensuring an environment of resident centered respect and appreciation.
3. 3. Maintains confidentiality of all resident care and protected health information. Reports known or suspected incidents of unauthorized disclosure of confidential information to supervisor or designee.
4. 4. Handles responsibility and maintains a positive, professional & collaborative working relationship with residents, families, administration, peers and co-workers.
5. 5. Demonstrates good attendance and maintains “Employment in Good Standing”.
6. 6. Uses correct body mechanics to prevent injury to self, residents and other staff.
7. 7. Assumes responsibility for and actively participates in staff development (professional growth) and continuing education to keep skills and required certification(s) up-to-date.
8. 8. Demonstrates computer skills necessary to complete job tasks/responsibilities.
9. 9. Attends all required in-services and department staff meetings.
10. 10. Follows emergency and evacuation procedures.
11. 11. Performs other duties as assigned by supervisor.

Summary of Physical, Sensory, Environmental and Other Requirements Needed to Perform the Essential Functions of this Job

A. Physical Demands

The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear normal and soft tones. This position is largely sedentary; however, some filing is essential and requires occasional standing, walking, bending, kneeling, stooping, sitting, crouching, grasping, and reaching above the head. The employee must occasionally lift or move objects weighing 25 pounds, as well as push/pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required to work extended periods of time at a video display terminal.

Emergency requirements are defined by service line expectations and may differ based on the nature of the emergency.

B. Work Environment

While performing the duties of this job, the employee is infrequently exposed to dust, fumes, odors, and airborne particles, with limited exposure to biological and chemical hazards, and mechanical equipment.

C. Position Type/Expected Hours of Work

This position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

D. Supervisor Responsibility

This position has no supervisory responsibilities and is not responsible for who can access confidential information.

E. Access to Confidential Information

This position has access to complete patient/resident medical records, patient/resident demographic information, accounts payable/receivable, and billing/financial records. No access to employee records/files.