Receptionist On Call/Casual

Sequoia Living, Inc.; Walnut Creek (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Employer-paid medical, dental & vision

PTO 18 days + 8 holidays

403(b) with employer contribution

Tuition assistance

Referral bonuses

Employee discounts

Growth opportunities

Job summary

Sequoia Living, Inc. is hiring a Receptionist in Walnut Creek, CA, to greet visitors, residents, vendors, and applicants in a courteous, professional manner. You will operate the telephone system, direct calls, and assist in daily administrative tasks.

The scheduled PM shift is 3:00 PM–11:30 PM with weekend availability required. The role includes handling visitor inquiries, managing messages, and supporting the community with clerical duties as part of the reception team.

Qualifications

• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet visitors and direct them accordingly.
• Operate a multi-line switchboard and relay messages.
• Monitor public announcement and paging systems; assist in emergencies.
• Assist residents with information and referrals.
• Perform light clerical tasks and maintain basic records.

Skills

Interpersonal skills

Customer service

Phone etiquette

Multi-tasking

Tools

Telephone system

Job description

We are hiring a Receptionist who acts as representative for the community and Sequoia Living to greet and direct visitors, residents, vendors, applicants and others in a courteous, friendly and professional manner. Operates telephone system to receive and direct incoming calls to the proper party. If you enjoy partnering with people and are excited about the opportunity to make a difference every day, then this might be for you!

Schedule: PM Shift 3:00 - 11:30 PM. Weekend availability is required.

What You Will Do

• Receives visitors, determines nature of visit and directs accordingly.
• Handles multiple-line switchboard, takes and refers messages, operates public announcement system, operates hand-held radio, beepers and paging systems.
• Monitors fire and emergency alarms. Relays messages to emergency personnel and staff.
• Greets in-house residents; provides general information and referrals to inquiries.
• Performs related clerical work such as typing, filing, sorting, distributing memos and flyers for administrative staff.
• Accepts deliveries such as flowers, packages and mail and handles accordingly.
• Completes requests as required for outside services including telephone and other services. May assist by calling vendor or relaying phone numbers on behalf of staff and residents.
• Arranges public room reservations for the community (parlors, auditorium, etc.) and maintains logs.
• Keeps a variety of routine records such as log books, maintenance requests, resident absence records, guest room charge slips, and room keys assignments.
• Performs related work as required.

Why Work Here

• $24.81 - $29.16/hr
• For individuals who work more than 30 hrs/week, employer-paid medical, dental & vision, 18 days PTO + 8 holidays, 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.

Who You Are

• You enjoy working with people and have interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.
• You like your days do be varied, can handle a fast-paced environment, and don’t mind working under pressure.
• Effective interpersonal skills to meet and greet community visitors and residents in a positive manner and work cooperatively as part of administrative team. Ability to act with professional demeanor, tact and courtesy in dealing with residents under demanding and difficult conditions. Patience and understanding of the elderly. Excellent telephone manner and proficient English written and verbal communication skills. Basic reading, writing, math and computer skills. Ability to handle busy phone lines, emergencies, pressure, deadlines and multi-task. Ability to perform light typing and clerical duties. Sound judgment skills to assess needs and determine appropriate course of action.

Who We Are

Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we’ve learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our Life Plan Community to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful.

Sequoia Living is an Equal Employment Opportunity and Affiliated Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.