Receptionist-OC

002 Sea Mar Community Health Center; Kelso (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Sea Mar Community Health Centers is seeking a receptionist to greet visitors and callers, provide guidance to staff, and perform essential clerical tasks in a community health setting.

The role requires bilingual Spanish/English fluency, strong communication, and customer service experience at a front desk. Candidates should be able to handle administrative duties and support a mission-driven team focused on accessible care.

Qualifications

• Bilingual Spanish/English required; written and spoken fluency.
• Strong customer service and communication skills.
• Experience handling front desk tasks such as greeting visitors and phone screening.

Responsibilities

• Greet and guide visitors and callers to appropriate staff or locations.
• Answer questions and direct inquiries with professionalism.
• Provide clerical support including typing, filing, and basic data entry.

Skills

Bilingual Spanish/English

Customer service

Front desk experience

Education

High school diploma

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Position Summary

The Receptionist is responsible for greeting and providing guidance to all visitors and callers to the facility and providing administrative clerical support as needed.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responds to telephone calls professionally by directing callers to appropriate staff members or by taking written messages.
• Responds to visitors politely and professionally by directing callers to appropriate staff members and /or locations.
• Handles all oral and written tasks in fluent English or fluent Spanish, as appropriate to individual tasks.
• Within the constraints of the regular influx of telephone and in-person contacts, provides helpful, efficient clerical support to administrative personnel, including typing word processing and spreadsheets.
• Receives incoming mail. Per current procedure, stamps exterior of all incoming mail. For specified types of mail, including all accounts payable, opens then stamps incoming mail. Weighs and places correct postage on outgoing business mail.
• Assist with receiving deliveries of supplies.
• Other duties assigned by supervisor.

CONDITIONS OF EMPLOYMENT

• This person must sign an oath of permanent confidentiality covering all patient related information.
• This person must comply with all ethical standards of SeaMar.
• This person must complete an annual competency test as a receptionist.
• The person in this position shall have no history or evidence of alcohol or other drug misuse for a period of three (3) years immediately prior to the date of employment at the facility, and no misuse of alcohol or other drugs while employed at this center.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OFFICE SKILLS

Good communication (written and verbal) and organizational skills. Word processing and spreadsheet experience desired.

INTERPERSONAL SKILLS

Sensitive to client needs (Mental Health/Substance Abuse).

LANGUAGE SKILLS

Bilingual Spanish/English, with demonstrated writing and speaking fluency. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The Program Manager shall sign and date the job description to affirm the validity of the information herein.

Education and Experience, Certificates, Licenses, Registrations, and Medical Screening

EDUCATION and EXPERIENCEHigh school education required.No professional certifications required. Customer Service/General Front Desk training is preferred.

ADDITIONAL REQUIREMENTS

Must take and pass an annual TB test.Must have and maintain current CPR certification. If not current at time of hire, must obtain within 90 days.Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Em