Front Desk Receptionist

002 Sea Mar Community Health Center; Bellevue (WA); On-site; USD 25,000 - 29,000; Full time

Job summary

Sea Mar Community Health Centers, a Federally Qualified Health Center in Washington, seeks a Front Desk Receptionist to serve as the liaison between the public and the facility. The role covers greeting patients, answering calls, scheduling appointments, and maintaining patient records with professionalism and courtesy.

The receptionist will uphold Sea Mar's values of dignity, respect, and access to care, while ensuring a positive patient experience and efficient front desk operations across the

Qualifications

• Strong customer service and communication skills.
• Experience with a frontline reception role.
• Proficiency with a multi-line phone system.
• Ability to file and manage patient records accurately.

Responsibilities

• Maintain a clean and professional front desk, greeting patients and visitors.
• Answer the telephone and assist callers within established guidelines.
• Schedule and confirm patient appointments per front desk procedures.
• Enter patient information and maintain accurate demographics in the system.
• Support the Front Office Supervisor to meet productivity and quality standards.

Skills

Bilingual English/Spanish

Typing 35 wpm

Organisation

Attention to detail

Phone etiquette

Verbal and written skills

Medical records system

Tools

Medical records system

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.

Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Job Title

Receptionist

Position Summary

The Front Desk Receptionist is the liaison between the public and the facility. This job description does not suggest or imply that these are the only duties to be performed by this employee. The Front Desk Receptionist will be required to follow other instructions and to perform other duties as assigned by their supervisor.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following, but is not limited to:

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.

Job Description

• Schedules and confirms patient appointments according to the Front Desk Manual.
• Assists the medical/dental records department in o Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient's account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

PRODUCTIVITY AND QUALITY

• Acknowledge each patients arrival inside the clinic with a smile. Offer your assistance.
• If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.
• You will address each patient by their last name.
• You must answer each call within 3 rings.
• When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.
• Every call should be answered with, "Good morning (afternoon), Sea Mar Community Health Center, this is ________, how may I direct your call?"
• At no time should any call be placed on hold for longer than 2 minutes without checking back in with the patient.
• Assist the Front Office Supervisor in maintaining provider productivity standards as set by Sea Mar.

Qualifications

To perform this job successfully, an individual must be able to perform satisfactorily the requirements listed in the task and duty list above. Below are general qualifications and abilities that the position may require to perform the task and duty list successfully:

• Perform each essential duty satisfactorily.
• Pass the Pre-hire competency test.
• Pass the 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
• Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Vast knowledge of medical records system is desirable.

LANGUAGE SKILLS

• Bilingual English/Spanish preferred.