Receptionist On Call

002 Sea Mar Community Health Center; Lakewood (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) retirement

Job summary

Sea Mar Community Health Centers is hiring a Front Desk Receptionist to serve as the liaison between the public and the clinic. You will manage patient registrations, answer phones, schedule appointments, and assist with basic records tasks in a fast-paced health center environment.

This full-time role requires a high school diploma or GED, strong organizational skills, and the ability to work with a diverse patient population.

Qualifications

• High School Diploma or GED required.
• Pre-hire competency test.
• 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
• Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Bilingual English/Spanish preferred.
• Vast knowledge of medical records system is desirable.
• Add, subtract, multiply, and divide.
• Be able to effectively utilize a 10 key adding machine.

Responsibilities

• Maintain an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role.
• Assists the medical/dental records department in scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Skills

Bilingual English/Spanish

Typing 35 wpm

Phone etiquette

Organizational skills

Detail oriented

Education

High School Diploma or GED

Tools

Medical records system

10 key adding machine

Job description

Company Overview

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.

Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Position Summary

The Front Desk Receptionist is the liaison between the public and the facility. This job description does not suggest or imply that these are the only duties to be performed by this employee. The Front Desk Receptionist will be required to follow other instructions and to perform other duties as assigned by their supervisor.

Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Duties and Responsibilities

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

Includes the following, but is not limited to:

• Maintain a clean and healthy work space environment and patient area.
• Responsible for all daily front desk activities to ensure completion.
• Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual.

Job Description

• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role..
• Assists the medical/dental records department in;
  • Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.
• Distributes and screens all incoming and outgoing mail.
• Maintains a 100% Collection rate by collecting patient’s account payments and balances.
• Assists patients in filling out patient registration forms.
• Assists all patients with accessing services to Health Care.
• Informs patients about other Health Centers and community services.
• Accurately enters patient demographic information into the practice management system.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Works as a team with the back office to ensure Clinical Quality Measure gaps are addressed.
• The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.

Productivity and Quality

• Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance.
• If you are on the phone during their arrival, please let the patient know that you will be with them in a moment.
• You will address each patient by their last name.
• You must answer each call within 3 rings.
• When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting.
• Every call should be answered with, "Good morning (afternoon), Sea Mar Community Health Centers, this is _______, how may I direct your call?"
• At no time should any call be placed on hold for longer than 2 minutes without checking in with the patient.

Personnel and Performance Metrics

• Adhere to schedule and be prepared to provide services by 8am each day.
• Provider services using AIDET skills at all times.
• Complete quality care gaps for 100% of patients treated.
• Provider services to a minimum of ten patients a day.
• Strongly support Follow My Health enrolment.
• Close chart notes within 24 hours of service.
• Must be able to support and maintain an average of 21 patient visits a day for a full days schedule per provider (MD) and an average of 18 patient visits per day per provider (ARNP/PA).

Qualifications

• Perform each essential duty satisfactorily.
• Pass the Pre-hire competency test.
• Pass the 90 day Probationary period Competency Test.
• Be able to troubleshoot office equipment.
• Good organizational skills.
• Be a detailed oriented person.
• Be able to answer a multi-line telephone system in a professional manner.
• A typing speed of 35 wpm is required.
• Word Processing skills are desirable.
• Have good written and verbal skills.
• Bilingual English/Spanish preferred.
• Vast knowledge of medical records system is desirable.
• Add, subtract, multiply, and divide.
• Be able to effectively utilize a 10 key adding machine.
• High School Diploma or General Education Degree (GED)required.
• Previous experience in a medical and/or dental setting preferred.
• TB test annually.

Additional Requirements

• Pre-hire and annual employee health screening required.
• Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration.
• Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from moderate to high. The employee is required to share workspace with other employees. Adequate lighting and equipment are available to the employee.

Physical Requirements

• Type, frequently stand and sit, turn and reach.
• This position requires repetitive motion.
• The employee must occasionally lift and/or move up to 50 pound.
• Specific visions abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

What We Offer

• Full-time employees working 30 hours or more, receive an excellent benefit package of: Medical Dental Vision Prescription coverage Life Insurance Long Term Disability EAP (Employee Assistance Program) Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Equal Opportunity

Sea Mar is an equal opportunity employer. Please visit our website to learn more about us at www.seamar.org.

About Us (duplicate)

Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons regardless of their ability to pay for services. Sea Mar's network of services includes more than 90 clinics.