Access Center Clinician - Patient Access - Nights

WellSpan Health; Mount Gretna (PA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support

Expanded Paid Parental Leave

Job summary

WellSpan Philhaven in Mt. Gretna, PA seeks a Mental Health Crisis Intervention Counselor to assist with triage, conduct clinical assessments, and coordinate care with providers and community resources.

This full-time role involves night shifts, every-other weekend, and holidays, with crisis intervention responsibilities and documentation to support admission and treatment authorization.

Qualifications

• Interpersonal and communication skills to manage admissions and counsel patients.
• Ability to advise, counsel, and lead staff in policy compliance.
• Analytical skills to determine crisis solutions and service options.
• Knowledge of patient care across age groups and confidentiality.

Responsibilities

• Triages service requests and provides prompt, appropriate assistance.
• Completes documentation using approved forms and systems.
• Performs pre-certifications and authorizations with payers when required.
• Conducts structured clinical assessments and documents findings.
• Determines level of care based on history, presentation, and funding.
• Assists with admissions transition and coordinates with psychiatrists and other providers.

Skills

Interpersonal skills

Crisis intervention

Counseling

Communication

Problem solving

Education

Master's Degree

Job description

Job Description

Full-time (72 hours biweekly)

Weekdays, night shift

Every-other weekend and rotating holidays

8's and 12-hour shifts

General Summary

Assists with initial triage and assessment, provides clinical oversight, facilitates the admissions process and serves as a resource about internal and external services. Assists with security and patient behavioral management, and provides crisis intervention services.

Responsibilities

• Triages requests for service, providing prompt assistance to all requests in relation to their urgency.
• Documents all requests for service using computerized inquiry functions.
• Maintains a knowledge base of insurance/managed care processes related to pre-certifications and authorizations, and completes these as required.
• Utilizes a structured interview tool to conduct an in-depth clinical assessment, and documents this using approved WellSpan Philhaven evaluation forms.
• Determines appropriate level of care based on the client’s history, psychosocial history, clinical presentation, and funding situation.
• Instructs and assists the client and client family in completing all necessary paperwork, and witnesses signatures as necessary.
• Works cooperatively with program staff to transition the client to the program, and participates in the conference call with the psychiatrist as necessary. Provides a summary of pertinent clinical information and special needs as a part of this process.
• Interacts with all clients and family members with an awareness of confidentiality requirements and patient rights issues, and sensitivity to the client’s and family’s level of distress and needs.
• Assists licensed individual practitioners with initial assessment of patients as they enter triage services; including dictation of assessment activities.
• Completes all necessary procedures and/or documentation to have treatment authorized by 3rd party payers.
• Completes all necessary procedures and /or documentation necessary to refer patients to other levels of care when appropriate, and / or to other types of service when needed.
• Communicates with and coordinate care with other providers or agencies who may be working with the patient including, but not limited to, the primary care physician, the school, Probation & Parole, Children & Youth, attorneys, clergy, and so forth.
• Provides support to and assists Counselors in problem solving to determine a preferred course of action in dealing with difficult situations.
• Maintains an awareness of community resources and provides this information to clients as requested.
• Serves as an initial contact for internal emergencies, administrative concerns, and public relations issues, and directs these contacts to the appropriate WellSpan Philhaven staff.
• Maintains an awareness of campus security issues, conducts security rounds and campus drive-through as scheduled, and communicates with other WellSpan Philhaven staff as necessary.
• Maintains an awareness of WellSpan Philhaven’s admission criteria and the Mental Health Procedures Act, and serves as a resource for other WellSpan Philhaven staff concerning appropriateness for admission and mental health legal requirements.
• Maintains a knowledge base of behavioral management techniques and assists in behavioral management emergencies throughout the campus.
• Completes training as a designated Mental Health Delegate to initiate involuntary commitments as needed.
• Completes necessary training and provides telephone crisis services when primary Crisis Intervention Counselor is not available.
• If requested to do so, completes the necessary training and serves as a primary Crisis Intervention Counselor when required.
• Performs hospital security and safety duties in line with guidelines outlined at the basic training level of the International Association of Healthcare Safety and Security.

Qualifications

Minimum Education

• Master's Degree Required

Work Experience

• 2-years Psychology, social work, or related experience. Required

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, And Abilities

• Requires interpersonal skills, both verbal and listening, to manage patient admission interaction, and to advise, counsel, and lead employees in compliance with policies.
• Ability to provide counsel on sensitive patient matters and act in a public relations capacity on various issues is required.
• Analytical ability is required to determine appropriate solutions to crisis calls and service inquiries.
• Visual ability to review and prepare written information and to observe patient behavior is required.
• Knowledge of and ability in the care and handling of patients in all age groups is required, including consideration of the special needs and behaviors of children, adolescents, adults, and older adults.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven’s main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.