Receptionist New Boston, Massachusetts, United States

SPS North America Inc.; Boston (MA); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Paid Time Off

Bonuses

401k matching

Job summary

SPS North America Inc. is seeking a friendly and professional Receptionist to be the first point of contact for visitors and employees in a bustling Boston office. You will greet guests, manage calls, and deliver outstanding customer service while upholding a welcoming environment.

You will also assist with mail/shipping, hospitality, and general office operations, helping ensure a seamless workplace experience and strong team collaboration.

Qualifications

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi-task, stay organized, and manage time effectively.

Responsibilities

• Welcome visitors, answer calls, and provide a 5-star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls, assist employees with inquiries, and support mail and package handling.
• Assist meeting room scheduling, event setups, and basic office administrative tasks.
• Maintain reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

Skills

Customer service

Communication

Multitasking

Professional appearance

Tools

MS Office

Phone systems

Office equipment

Job description

We are looking for afriendly and professional Receptionist to be the first point of contact for visitors and employees. In this role, you will greet guests, manage incoming calls, and provide excellent customer service while maintaining a welcoming and professional office environment.

You may also support other office services such as mail/shipping, hospitality, and general office operations, making you a key part of delivering a seamless workplace experience.

If you enjoy interacting with people, staying organized, and creating a positive first impression, this could be a great opportunity for you.

What you will be doing

• Welcome visitors, answer incoming calls, and provide a 5-star customer service experience.
• Manage visitor registration, temporary badges, and ensure NDA compliance for all guests.
• Route calls efficiently and assist employees with inquiries or service requests.
• Support mail and package handling, including receiving, sorting, and notifying employees of deliveries.
• Assist with meeting room scheduling, event setups, and basic office administrative tasks.
• Help maintain office areas such as reception, pantry, and conference rooms in a clean and organized condition.
• Monitor and replenish office and pantry supplies as needed.

What we need from you

• 1–3 years of experience in receptionist, concierge, administrative, or customer service roles.
• Strong communication and customer service skills with a professional attitude and appearance.
• Ability to multi-task, stay organized, and manage time effectively.
• Comfortable using MS Office, phone systems, and basic office equipment.
• High level of integrity, attention to detail, and ability to maintain confidentiality.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$22.84 - $24.04 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.