Receptionist

SPS North America; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Bonuses

Medical coverage

Dental coverage

Vision coverage

401k matching

Job summary

SPS North America is seeking a polished Receptionist to be the brand ambassador at our Atlanta office. You will be the first point of contact, handling calls, guiding guests, and supporting facilities operations.

You’ll work across Mail Services, Hospitality, and Facilities to ensure a seamless office experience, assist with meetings, and maintain a welcoming reception area with emphasis on security and guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of professional experience in Reception/Concierge or Hospitality preferred.
• Able to walk, stand, and lift up to 40 lbs as needed.
• Reliable and punctual with strong organizational skills.

Responsibilities

• Greet visitors and manage the guest log with discretion.
• Route global calls and handle inquiries with professionalism.
• Issue badges and manage access cards for security.
• Cross-train in Mail Services, Hospitality, and Facilities Support.
• Set up and support meetings, catering, and conference room tech.

Skills

Greet visitors

Customer service

English communication

Multi-line phone systems

MS Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Scanners/copiers

Office equipment

Job description

As ourReceptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together.

We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.

What You’ll Do:

• Master of First Impressions: Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
• Communication Hub: Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
• Access Control: Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
• Operational Ninja: You’re a team player who isn't afraid to jump in where needed. You’ll be cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
• Event & Meeting Support: From ordering top-tier catering to setting up high-tech conference rooms, you ensure every meeting goes off without a hitch.
• Workspace Curator: Keep the reception, barista, and pantry areas looking pristine and fully stocked

Who You Are:

• Customer-Obsessed: You are driven by client satisfaction and have a "no task is too small" mentality.
• A Natural Professional: You possess a polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
• Tech-Savvy: You’re comfortable with multi-line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
• Detail-Oriented: You notice the small things—a dying plant in the lobby, a low toner alert, or an unreturned visitor badge—and you fix them before anyone else notices.

The Requirements

• Education: High School Diploma or equivalent required.
• Experience: 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
• Physical Agility: This role keeps you moving! You should be comfortable walking, standing, and occasionally lifting up to 40 lbs.
• Reliability: You are punctual and ready to own your assigned work hours.

Why Join Our Team?

This is more than a front-desk job; it is an entry point into a career in Corporate Operations. We value cross-training, professional development, and a culture where your hard work is visible every single day.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.