RECEPTIONIST | MONTGOMERY

Southern-Orthopaedic-Surgeons; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Southern Orthopaedic Surgeons in Montgomery, AL is seeking a detail-oriented front desk/medical office administrator to support daily clinic operations. The role requires thorough knowledge of billing, patient intake, and scheduling in a busy orthopedic practice.

You will help prepare clinics, verify insurance and co-pays, manage referrals, and process patient information with care and HIPAA compliance. This onsite position supports multiple departments and patient flow.

Qualifications

• Education: High School or better.
• Knowledge of HIPAA rules.
• 1 year: Customer Service
• Familiarity with PM and EHR computer systems (preferred).
• Insurance Verification and Medical Office experience (preferred).

Responsibilities

• Prepare clinics in advance for upcoming physician schedules.
• Check for errors in scheduling on your clinic schedule.
• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned.
• Verify all patient information during the check-in process.
• Obtain a complete update of the patient’s medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Coordinate physical therapy scheduling.
• Coordinate patient referrals to outside facilities for consults with the Medical Records department.
• Schedule follow up appointments within the practice or consults within the practice.
• Send prescriptions electronically to patient selected pharmacies.
• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues to your supervisor.
• Sanitize and clean devices and work area during down time.
• Follow appropriate dress code presenting a professional image.
• Record time in/out and sign off bi-weekly; manage time-off requests.
• Work with Insurance Department to set up payment arrangements with patients.
• Work with Medical Records department with scanning, filing, or any task.
• Cross-train to check-out or check-in when scheduled by your supervisor.
• Comply with HIPAA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and/or doors lock.
• Participate in facility meetings and activities when scheduled.

Skills

Customer Service

Detail Oriented

Team Player

Education

High School or better.

Job description

SOS Montgomery
454 Taylor Rd
Montgomery, AL 36117, USA

Job Duties:

• Prepare clinics in advance for upcoming physician schedules.


• Check for errors in scheduling on your clinic schedule.


• Import patient medical information from the patient portal and pharmacies when available.


• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.


• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned.


• Verify all patient information during the check-in process.


• Obtain a complete update of the patient’s medical history every 12 months.


• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.


• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.


• Coordinate physical therapy scheduling.


• Coordinate patient referrals to outside facilities for consults with the Medical Records department.


• Schedule follow up appointments within the practice or consults within the practice.


• Send prescriptions electronically to patient selected pharmacies.


• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.


• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.


• Dispose of patient records in the correct receptacle daily.


• Call appropriate agencies for assistance in case of emergency.


• Relay messages to physicians when necessary to complete patient requests.


• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.


• Print payment charge detail reports when requested by patients and explain charges when necessary.


• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.


• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.


• Sanitize and clean iPads, Kiosks, and your work area during down time.


• Follow appropriate dress code presenting a professional and cohesive image.


• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.


• Turn in all time off requests to your supervisor in a timely manner.


• Work with the Insurance Department to set up payment arrangements with patients when necessary.


• Work with the Medical Records department with scanning, filing, or any task assigned or requested.


• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.


• Cross-train to check-out or check-in when scheduled by your supervisor.


• Comply with all HIPPA rules when dealing with patients and patient information.


• Stay late until all patients have been checked out and/or the doors lock.


• Participation in facility meetings and activities when scheduled.

Qualifications

Skills

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

Knowledge of HIPAA rules

1 year:

Customer Service

Preferred

Familiarity with PM and EHR computer systems

Insurance Verification

Medical Office

Licenses & Certifications

Equal Opportunity Employer
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