Receptionist Medical Assistant

Hometown Urgent Care & Occupational Health; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Dental insurance

Vision insurance

Paid time off

Life insurance

Disability insurance

Employee assistance program

Job summary

Hometown Urgent Care & Occupational Health in Cleveland, OH, is seeking a Medical Assistant Receptionist to support clinical and administrative tasks, register patients, verify insurance, answer phones, and assist with occupational medicine duties.

You will work in a team to maintain confidentiality, handle payments, and ensure smooth patient flow across care centers within our urgent care network.

Qualifications

• Basic computer skills, including Electronic Medical Records (EMR).
• Previous experience in a medical office or receptionist role is preferred.
• Ability to function independently with high level of discretion and judgment.
• Service-driven attitude and strong teamwork oriented.
• Excellent verbal and written communication skills.

Responsibilities

• Welcomes patients and visitors with compassion and provides exceptional customer service.
• Register patients by obtaining demographic, insurance, and payment information.
• Handle payments for services, including applicable co-pays.
• Answer multi-line phone system.
• Performs basic medical assisting/occupational medicine duties to ensure proper patient flow.
• Travel to care centers within designated region.
• Daily reconciliation of monies collected.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Perform occupational medicine testing such as urine drug screens and breath alcohol testing.
• Cleans and stocks the site with other team members.
• Training other team members.
• Fully support all service lines under the Urgent Care Specialists network.
• Additional duties may be assigned.

Skills

EMR knowledge

Reception experience

Independence

Service orientation

Teamwork

Communication

Organization

Multitasking

Self-motivation

Accountability

Education

High School Diploma or equivalent

Job description

At Hometown Urgent Care, we are dedicated to providing exceptional healthcare services with a focus on patient care and well-being. Our team is committed to delivering quality care in a supportive and dynamic environment that encourages professional growth and development. Join us in making a positive impact on healthcare delivery as we strive for excellence in patient service.

Overview

As a Medical Assistant Receptionist at Hometown Urgent Care, you will play a crucial role in supporting healthcare delivery by assisting healthcare professionals in various clinical and administrative tasks. Your contribution will be vital in ensuring the safety, welfare, and comfort of our patients. You will perform both front and back end duties with Receptionist as your main role. The Receptionist performs all registration duties including checking in patients, insurance verification, answering phones, and other clerical work. Performs occupational medicine exams and related components.

Responsibilities

• Welcomes patients and visitors into our Care Centers with compassion and provide exceptional customer service
• Register patients by obtaining demographic, insurance, and payment information
• Handle payments for services, including applicable co-pays
• Answer multi-line phone system
• Performs basic medical assisting/occupational medicine duties to ensure proper patient flow
• Travel to care centers within designated region
• Daily reconciliation of monies collected
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Perform occupational medicine testing such as: urine drug screens, & breath alcohol testing
• Cleans and stocks the site with other members of the team
• Training other team members
• Fully support all service lines (and future service lines) under the Urgent Care Specialists network including but not limited to: Occupational Health, Clinical Research, Laboratory services, Vibrance and Hometown Primary Care
• Additional job responsibilities may be assigned; this list is not intended to be all-inclusive
• The Company reserves the right to add or revise job duties at any time at its sole discretion

Qualifications

• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Previous experience working in a medical office or receptionist role is preferred
• Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment
• Service Driven
• Team orientation
• Excellent verbal and written communication skills
• Organized and attentive to detail
• Ability to balance multiple responsibilities
• Self- Motivated and Accountable

Education

• High School Diploma or Equivalent

Requirements

• 1-2 years previous experience working in a physician practice or clinic setting is preferred
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Complimentary visits to Hometown Urgent Care for employees and their spouse/domestic partner and children during employment