Representative, Call Ctr (Part Time)

SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC; Sacramento (CA); On-site; USD 28,929 - 31,684; Part time

Job summary

SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC in Sacramento is seeking a part-time Call Center Patient Services Representative to manage patient scheduling and registration. The role requires up to 20 hours a week, primarily on Mondays, Tuesdays, and Fridays.

Candidates must have at least 2 years of experience in a clinic front office or call center environment, excellent communication skills, and familiarity with electronic health records systems. Compensation ranges from $21.00 to $23.00 per hour.

Qualifications

• At least 2 years of experience in a clinic front office or call center environment.
• Knowledge of medical, dental, and behavioral health services.
• Excellent computer skills and communication abilities.

Responsibilities

• Schedule patient appointments and verify insurance.
• Notify patients of any eligibility conflicts.
• Entry of patient data into the EHR system.

Skills

Appointment Scheduling

Insurance Verification

Communication

Data Entry

Conflict Resolution

Tools

Electronic Health Records (EHR)

NextGen

Job description

Job Details

Location: 2020 J Street - Sacramento, CA 95811

Salary Range: $21.00 - $23.00 Hourly

Position Summary

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00/HR-$23.00/HR.

The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment. The Part Time Schedule will be Monday, Tuesday and Friday; 20 hours a week.

Role may be required to work at other sites as needed.

Essential Functions

• Makes appointments and verifies insurance and/or payment method for appropriate department
• Responsible for appointment scheduling using approved template and guidelines
• Appropriately notifies patients of any eligibility conflicts
• Follows up on messages received through after‑hours answering service by returning all appointment‑related messages to ensure all patients are cancelled and/or rescheduled in a timely manner
• Responsible for EHR data entry for patients prior to scheduling appointments
• Assists patients with health insurance information such as Medi‑Cal, Medicare and GMC (Geographic Managed Care) programs
• Verifies patients have current consent forms in place and updates demographic information as needed
• Completes corrections related to data errors when necessary
• Complies with all state and federal laws and regulations, including HIPAA, sexual harassment, Scope of Practice and OSHA
• Actively participates in internal quality improvement teams and works with team members proactively to support quality improvement initiatives in accordance with mission, strategic goals, federal and state laws and accreditation standards
• Demonstrates cooperative behavior with supervisors, colleagues, patients and the community at all times
• Other duties as assigned

Competencies

• Data Quality
• Information Verification
• Research
• Communication
• Auditing

Minimum Qualifications

• At least 2 years of experience either working in a clinic front office or call center environment
• Knowledge of the services provided by medical, dental and/or behavioral health facilities
• Experience with electronic health records systems
• Excellent computer skills
• Excellent telephone and communication skills
• Ability to work independently, set priorities and work well under pressure

Preferred Qualifications

• NextGen Experience
• Bi‑lingual

Please note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at‑will” employer.