Receptionist Lead

RR Donnelley; Boston (MA); On-site; USD 29,265 - 41,681; Full time

Job summary

A global business support services company in Boston is seeking a Receptionist Lead to provide high-quality front-desk and office services. This role ensures an exceptional client and employee experience by managing reception, hospitality, and office operations. Responsibilities include coordinating meetings, managing supplies, and assisting with onboarding. Ideal candidates possess strong client service skills and professionalism. This position includes responsibilities of managing budgets and invoicing, with a focus on positive client relationships.

Qualifications

• Experience in a front-desk or receptionist role preferred.
• Ability to handle confidential information discretely.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Ensure a welcoming guest experience.
• Manage visitor check-in and building security.
• Coordinate meetings and hospitality services.
• Manage office supplies and mail deliveries.
• Assist with new-hire onboarding.

Skills

Client service orientation

Communication skills

Organization skills

Problem-solving skills

Job description

Company Background

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Job Description

The Receptionist Lead provides white-glove front-of-house and office services, ensuring an exceptional client and employee experience. This role leads daily reception and hospitality operations, coordinates meetings and facilities support, and serves as a subject‑matter expert and point of escalation for service delivery and workflow execution.

Pay

25.75

Responsibilities

Front Desk & Guest Experience

• Ensure a professional, welcoming, and seamless guest experience at all times.
• Welcome visitors, clients, and guests; manage visitor check‑in, building security requirements, and access badges.
• Escort guests to meeting rooms and notify hosts of arrival.
• Understand client expectations and deliver consistent 5-star service.
• Respond to guest needs and requests promptly and professionally.
• Answer and direct calls; manage messages and meeting room inquiries.
• Monitor reception inbox, ensuring timely responses.

Meeting & Hospitality Support

• Book meeting rooms accurately using approved systems; ensure A/V, room setup, and food and beverage needs are captured.
• Assist with hospitality setup, including beverages and food service.
• Coordinate internal and external catering as needed.

Office Operations & Facilities Support

• Manage office supplies and kitchen inventory, including weekly food orders.
• Manage incoming and outgoing mail, packages, and deliveries.
• Coordinate with building management and vendors (cleaning, maintenance, IT).
• Coordinate equipment maintenance and vendor support; elevate unresolved issues when needed.
• Maintain workplace tidiness and readiness across shared spaces.
• Support staff events, team‑building activities, and onsite functions.

Budget and Invoice Support

• Manage office budgets and allocate invoices accurately to the correct line of business and opportunity numbers.
• Process invoices ensuring accurate coding.
• Review monthly budget reports to ensure spending compliance and proper allocation.

Onboarding & Employee Support

• Assist with new‑hire onboarding, including desk setup, supplies, and building access coordination.

General Responsibilities

• Handle confidential information with discretion.
• Use equipment and supplies efficiently.
• Troubleshoot basic office equipment issues.
• Adhere to all Williams Lea and client site policies.
• Support a positive, service‑focused environment and build strong client relationships.

Additional Information

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity and expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.