Receptionist - Iowa Heart Laurel - Full Time

trinityhealth; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

Trinity Health Des Moines clinic is seeking a friendly Clinic Receptionist to greet patients, manage front desk tasks, and ensure smooth patient flow.

You will check in patients, schedule appointments, collect copays, verify insurance, and enter data in the EMR, while upholding confidentiality and a professional demeanor.

This full-time day shift offers competitive compensation, a comprehensive benefits package, and opportunities for growth within Trinity Health.

Qualifications

• High school diploma or equivalent required.
• Read, write and understand English; communicate effectively with patients and staff.
• Ability to maintain patient confidentiality.
• BLS certification within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.

Responsibilities

• Check-in patients efficiently and ensure admitting complies with policies.
• Answer calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles.
• Scan/Copy patient documents into the EMR.

Skills

Interpersonal skills

Communication

Confidentiality

Attention to detail

Education

High school diploma or equivalent

Job description

Job Title

Clinic Receptionist

Job Description Summary

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Employment Type and Shift

Full time

Day Shift

Hours

Full Time

40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Compensation and Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.