Receptionist - Iowa Heart Laurel - Full Time

Trinity Health; Des Moines (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and manage front desk duties with a professional demeanor. You will verify insurance, collect copays, and enter patient data into the EHR, supporting smooth clinic operations.

The role requires strong interpersonal skills, English proficiency, and the ability to maintain confidentiality in a fast-paced environment. Full-time hours and a commitment to Trinity Health values are essential.

Qualifications

• High school diploma or equivalent required.
• BLS certification or obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English and communicate effectively with patients, visitors, and colleagues.
• Must maintain a high degree of confidentiality with patient information.
• Demonstrates honesty, integrity, and caring aligned with Trinity Health values.

Responsibilities

• Greet patients and visitors and manage front desk check-in efficiently.
• Answer calls and route them to the appropriate person.
• Schedule appointments per office guidelines.
• Collect copays and verify patient and insurance information.
• Enter demographics, insurance and other data into the EHR and other systems.
• Scan/copy ID, referrals, and insurance cards into the EHR.

Skills

Interpersonal skills

Communication

English proficiency

Confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Employment Type

Full time

Shift

Day Shift

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic, demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Full Time

40 hours/week

Job Duties

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Benefits

• Colleagues of MercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System'scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.