Receptionist I - Cardiovascular ICU (CVICU)

Cleveland Clinic; Cleveland (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

The Cleveland Clinic Health System is hiring a Receptionist I for the CVICU at the Cleveland Clinic Main Campus in Cleveland, OH. You will be the first point of contact for patients and families, delivering a warm, compassionate greeting and coordinating inquiries with the care team.

This role supports the Q5 ICU-Main Campus Hospital by handling calls, routing visitors, and providing essential information. A rotating day/evening schedule and weekend shifts may apply, with a strong emphasis on

Qualifications

• High School Diploma or GED is required.
• At least 1 year of related experience is preferred.
• Two years of college and/or business school is a plus.

Responsibilities

• Greet guests and provide appropriate assistance and information.
• Receive, screen, route and respond to incoming telephone calls.
• Take accurate messages and ensure timely delivery.
• Comply with privacy and confidentiality policies when communicating with callers and guests.
• Other duties as assigned.

Skills

Reception duties

Guest greeting

Telephone handling

Confidentiality

Education

High School Diploma or GED

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Receptionist I - Cardiovascular ICU (CVICU)

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Q5 ICU-Main Campus Hospital

Job Code

B1002W

Shift

Day/Evening Rotation

Schedule

8:00am-8:30pm/12:00pm-8:30pm

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Receptionists are often the first point of contact for patients visiting Cleveland Clinic. Your warm smile, positive attitude, and compassionate, empathetic approach help create a welcoming environment and set the tone for each patient’s experience. As a Receptionist supporting the Q5 Cardiovascular Intensive Care Unit (CVICU), you will play an essential role in providing exceptional service to patients, families, and caregivers while ensuring the efficient daily operations of the unit. Your dedication and professionalism will help deliver the outstanding care and experience Cleveland Clinic is known for.

A caregiver in this role works a rotating day/evening schedule consisting of two 12-hour shifts (8:00 a.m. – 8:30 p.m.) and two 8-hour shifts (12:00 p.m. – 8:30 p.m.) each week. Some Saturday shifts are required, and caregivers rotate holidays that fall during the workweek.

A caregiver who excels in this role will:

• Perform receptionist functions for assigned areas and/or departments.

• Greet guests and provideappropriate assistanceand information.

• Receive, screen,routeand respond to incoming telephone calls.

• Takeaccuratemessages and ensuretimelydelivery.

• Comply withprivacy and confidentiality policies when communicating with callers and guests.

• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of related experience

Preferred qualifications for the ideal future caregiver include:

• Two years of college and/or business school

Physical Requirements:

• Clear verbal communications skills to represent CCHS in an intelligent, professional, and courteous manner.

Personal Protective Equipment :

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.