Receptionist - Hall of Fame Harley-Davidson

Cuyahoga Falls, OH; Cuyahoga Falls (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

American Road Group is seeking a Front Desk Receptionist for Hall of Fame Harley-Davidson in Cuyahoga Falls, OH. The role is full-time and centers on greeting customers, visitors, and vendors with courteous service.

Responsibilities include directing individuals to the right contacts, managing mail and deliveries, answering calls, and supporting other departments as needed, while maintaining professionalism in a busy dealership environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills and customer service mindset are essential.
• Ability to handle multiple tasks in a fast-paced environment and maintain accuracy.

Responsibilities

• Greet customers, visitors and vendors; direct to the appropriate person or office.
• Provide first-class customer service and ensure customer satisfaction.
• Answer phone calls, take messages, and respond to routine inquiries.
• Receive and route mail and deliveries; manage mail distribution and faxing.
• Support other departments as needed; perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

Description

American Road Group is seeking a Front Desk Receptionist at Hall of Fame Harley-Davidson in Cuyahoga Falls, OH!

This is a full-time position.

Serve as Front Desk Receptionist greeting Harley-Davidson customers, visitors, and vendors entering the dealership. Provide first-class customer service and ensure customer satisfaction to both internal and external customers.

Major Duties and Responsibilities

• Act with professionalism and determine the needs of customers and vendors, directing them to the proper person and/or office.
• Greet customers immediately, in a courteous and friendly manner and provide them with accurate directions to their destination.
• Treat all visitors, clients, and staff with courtesy, sensitivity and respect.
• Answer telephone calls and take messages as needed and respond to routine inquiries using customer-oriented etiquette.
• Receive all incoming mail from postal system, courier services and other deliveries and process all outgoing U.S. mail.
• Send and receive faxes, distribute mail to proper mailboxes.
• Support other departments as needed.
• All other responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Excellent computer skills including MS Office, internet, and email use.
• Excellent communication skills
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to identify problem issues and determine the appropriate course of action and redirection within department guidelines required to resolve issues.
• Detail oriented and highly organized with good judgement and objectivity.
• Must be able to bend, stoop, crouch, reach, and lift up to 50lbs. Must be able to remain in a stationary position 50% of the time.
• Must be flexible in schedule- evenings and weekends required.