Full-Time Front Desk Specialist — Customer Experience

Cuyahoga Falls, OH; Cuyahoga Falls (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

American Road Group is seeking a Front Desk Receptionist for Hall of Fame Harley-Davidson in Cuyahoga Falls, OH. The role is full-time and centers on greeting customers, visitors, and vendors with courteous service.

Responsibilities include directing individuals to the right contacts, managing mail and deliveries, answering calls, and supporting other departments as needed, while maintaining professionalism in a busy dealership environment.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication skills and customer service mindset are essential.
• Ability to handle multiple tasks in a fast-paced environment and maintain accuracy.

Responsibilities

• Greet customers, visitors and vendors; direct to the appropriate person or office.
• Provide first-class customer service and ensure customer satisfaction.
• Answer phone calls, take messages, and respond to routine inquiries.
• Receive and route mail and deliveries; manage mail distribution and faxing.
• Support other departments as needed; perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Education

High school diploma or equivalent

Tools

MS Office

Job description

American Road Group is seeking a Front Desk Receptionist for Hall of Fame Harley-Davidson in Cuyahoga Falls, OH. The role is full-time and centers on greeting customers, visitors, and vendors with courteous service.

Responsibilities include directing individuals to the right contacts, managing mail and deliveries, answering calls, and supporting other departments as needed, while maintaining professionalism in a busy dealership environment.