Receptionist - Gilchrist - Evening Shift

gbmc; Columbia (MD); On-site; USD 24,000 - 30,000; Full time

Job summary

GBMC HealthCare in Maryland seeks a friendly, detail-oriented front desk clerk to greet visitors, answer phones, and route inquiries while upholding HIPAA protocols and GBMC values.

Responsibilities include typing forms, using EPIC for patient information, managing mail, scheduling, and coordinating with departments; strong communication and data-entry skills are essential. The role requires a high school diploma and relevant customer service experience.

Qualifications

• Customer service experience with a patient-focused approach.
• Excellent verbal and written communication skills.
• Ability to type tables and forms with accuracy.
• Skill in data analysis and interpretation.
• Experience with an electronic medical record (EPIC preferred).
• Excellent Microsoft Office: Word, Outlook & Excel.
• Electronic E-mail and scheduling system (Outlook preferred).

Responsibilities

• Greets visitors and employees, directs them and provides information per policies.
• Answers questions and routes inquiries to appropriate staff.
• Performs clerical tasks: typing, filing, mail handling and data entry.
• Uses OpenScape CC Client to answer calls and relay messages per HIPAA.
• Uses EPIC to identify care teams and communicate with staff.
• Keeps work area and mail room orderly and assists with events.

Skills

Customer service

Communication

Typing

Data analysis

EPIC experience

Microsoft Office

Outlook scheduling

Education

High School Diploma

Tools

EPIC

Microsoft Office

Outlook

Job description

Shift:

3PM-10PM/3:30-10:30PM

Education:

High School Diploma

Licensures/Certifications:

Not Applicable

Experience:

Not Applicable

Skills:

• Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.
• Excellent verbal and written communication skills.
• Ability to type tables and forms
• Skill in data analysis and interpretation
• Experience with an electronic medical record (EPIC preferred)
• Excellent Microsoft Office: Word, Outlook & Excel
• Electronic E-mail and scheduling system (Outlook preferred)

Principal Duties and Responsibilities:

• Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.
• Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.
• Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.
• Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.
• Utilizes EPIC as a resource to:
  • Identify Interdisciplinary Team providing care for persons cared for by Gilchrist,
  • Identify Health Care Decision Maker of persons cared for by Gilchrist
  • Provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.
• Maintains work area and Mail Room in a clean and orderly condition.
• Other duties as assigned to assist other departments with clerical duties. Also assists with organization events, as needed.

All roles must demonstrate GBMC Values:

• Respect

  I will treat everyone with courtesy. I will foster a healing environment.

  Treats others with fairness, kindness, and respect for personal dignity and privacy

  Listens and responds appropriately to others' needs, feelings, and capabilities

• Excellence

  I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  Meets and/or exceeds customer expectations

  Actively pursues learning and self-development

  Pays attention to detail; follows through

• Accountability

  I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  Sets a positive, professional example for others

  Takes ownership of problems and does what is needed to solve them

  Appropriately plans and utilizes required resources for various job duties

  Reports to work regularly and on time

• Teamwork

  I will be engaged and collaborative. I will keep people informed.

  Works cooperatively and collaboratively with others for the success of the team

  Addresses and resolves conflict in a positive way

  Seeks out the ideas of others to reach the best solutions

  Acknowledges and celebrates the contribution of others

• Ethical Behavior

  I will always act with honesty and integrity. I will protect the patient.

  Demonstrates honesty, integrity and good judgment

  Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

• Results

  I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  Embraces change and improvement in the work environment

  Continuously seeks to improve the quality of products/services

  Displays flexibility in dealing with new situations or obstacles

  Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$17.13 - $21.69 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its a