Receptionist - Gilchrist - Evening Shift

Boston Medical Center; Baltimore (MD); On-site; USD 23,000 - 29,000; Full time

Job summary

GBMC HealthCare is seeking a detail-oriented office assistant for the evenings to greet visitors and staff, manage calls, messages, and mail, and support mail room operations. Proficiency in EPIC and Microsoft Office is required, with strong communication skills essential for patient- and staff-facing roles.

The role involves using OpenScape for calls, assisting with scheduling, and supporting other departments as needed in a fast-paced healthcare environment.

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Experience with EPIC electronic medical records is a plus.
• Proficiency in MS Office (Word, Outlook, Excel) and email scheduling systems.

Responsibilities

• Greet visitors and Gilchrist employees; determine nature of business and direct to appropriate staff.
• Answer inquiries using knowledge of Gilchrist and department structure; refer complex issues to supervisor.
• Handle mail, deliveries, and office supplies; aid in mail room organization.
• Utilize OpenScape for phone and callback duties; relay messages per HIPAA protocols.
• Maintain clean work area and assist with events as needed.

Skills

Customer service

Verbal communication

Written communication

Typing

Data analysis

EPIC experience

Microsoft Office

Outlook scheduling

Education

High School Diploma

Tools

OpenScape

EPIC

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Under direct supervision and/or according to detailed instructions, policies and procedures, greets and receives visitors and Gilchrist employees and the general public and refers same to appropriate staff members or department. Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Receives mail, UPS, Fedex and other deliveries. Sorts and distributes mail and notifies staff of deliveries and assists in delivery of packages to employees. Stocks Office supplies and monitors copier/printer and mail machine supplies. Responsible for organization of mailroom.Shift:3PM-10PM/3:30-10:30PMEducation:High School DiplomaLicensures/Certifications:Not ApplicableExperience:Not ApplicableSkills:• Customer service experience utilizing a patient and cheerful disposition and willingness to assist visitors, patients & families, general public and all levels of the organization in person and via phone.• Excellent verbal and written communication skills.• Ability to type tables and forms• Skill in data analysis and interpretation• Experience with an electronic medical record (EPIC preferred)• Excellent Microsoft Office: Word, Outlook & Excel• Electronic E-mail and scheduling system (Outlook preferred)Principal Duties and Responsibilities:• Greets visitors and Gilchrist employees to office. Determines nature of business and provides appropriate information, referring to appropriate staff members or department. Assists Office Assistant with distribution of items and/or packages to appropriate staff.• Answers visitors' and employees' questions, based on knowledge of Gilchrist and department organization and policies, and notifies supervisor of difficult situations.• Performs various related clerical duties including but not limited to: typing tables and forms; filing; opening, distributing and/or collecting mail; photocopying; scanning, maintaining logs of items such as deliveries or routine information received in the office; posting transactions and information into computer and performing simple routine calculations (addition and subtraction) such as totaling items in columns on logs.• Utilizes the OpenScape Contact Center Client Desktop application to answer telephone and system callbacks. Take and relay messages. Provides approved information to callers and records and transmits messages based on HIPAA protocols.• Utilizes EPIC as a resource to:o Identify Interdisciplinary Team providing care for persons cared for by Gilchrist,o Identify Health Care Decision Maker of persons cared for by Gilchristo Provide appropriate team members of cards, letters and notes of gratitude received from families and friends of patients.• Maintains work area and Mail Room in a clean and orderly condition.• Other duties as assigned to assist other departments with clerical duties. Also assists with organization events, as needed.All roles must demonstrate GBMC Values:RespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilityI will be professional in the way I act, look and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$17.13 - $21.69Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.