Receptionist (Full Time- Evenings)

Covenant Retirement Communities & Covenant Care; Evanston (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Retirement plan

Fitness center access

Tuition assistance

Employee assistance program

Job summary

Covenant Living seeks a friendly Receptionist in Evanston, IL to greet residents, staff and visitors and manage calls with a professional demeanor. You will transfer calls, take messages, and assist with transportation coordination and program sign-ups. The role requires strong organization and confidentiality, with knowledge of Microsoft Office.

The position offers comprehensive benefits and a supportive team in a faith-based continuing care community serving older adults.

Qualifications

• High school education or equivalent completed.
• Secretarial training or clerical experience preferred.
• Excellent verbal and written English communication skills.
• Pleasant telephone manner and professional demeanor.

Responsibilities

• Greet residents, staff and visitors in person or by phone.
• Answer calls promptly, transfer where appropriate, and take messages.
• Monitor emergency system and assist during emergencies.
• Direct visitors to the right contact and ensure sign-in procedures.
• Keep reception and lobby area clean and organized after each shift.
• Coordinate transportation requests and communicate timing to residents/staff.
• Assist residents with program sign-ups and collect payments.
• Demonstrate office equipment use and report supply needs.

Skills

Interpersonal skills

Communication

Telephone etiquette

Organizational skills

Education

High school diploma or equivalent

Secretarial training

Tools

Microsoft Office

Job description

We Are Inspired to Serve. Join us! Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

In this role, the Receptionist will:

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner.
• Transfers calls appropriately.
• Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk.
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff.
• Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator.
• Support the Lead Receptionist in clerical duties and maintenance of the reception area.
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

The ideal candidate will have:

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range: $16.06 - $20.88 per hour Reasonable Pay Estimate A reasonable estimate of the pay range for this position is $16.06 - $20.88 per hour.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.

Various voluntary benefits:

• Life, AD&D Tuition assistance and scholarships Employee assistance program Legal services, home/auto insurance, discount purchasing program Pet Insurance

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization.

From the establishment of our first community - Covenant Home of Chicago in 1886 - to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults. We believe we are inspired to serve. We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents.

Safety

I learn & follow safety policies & procedures. I immediately report unsafe conditions for staff, residents, & guests and fix when possible. I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed.

Courtesy

I smile & acknowledge everyone that I encounter. I carry myself in a manner that projects positivity, approachability, & respectfulness. I address the concerns of others by actively listening & seeking solutions.

Responsiveness

I take initiative to respond to the needs of others in a timely manner to achieve resolution. I anticipate the needs of others and respond in a timely manner. I communicate to others who need to join me in responding to the needs of others. I return phone calls within 24 hours. I identify action steps and communicate them to all vested parties.

Image

I ensure our environment is professional, welcoming, & clean. I follow CL policies, procedures, & all regulations.

We believe in making a difference in others' lives. We have approximately 3,200 employees serving more than 5,000 residents in our nationwide family of continuing care retirement communities and home health. Construction and development continues on several of our 14 campuses, ensuring ever more exciting opportunities for employees to serve residents.