Receptionist (Full Time- Evenings)

Covenant Living Communities and Services; Evanston (WY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid life and disability

PTO & six holidays

403(b) with 3% match

Fitness center access

Job summary

Covenant Living Communities and Services is seeking a Receptionist to greet residents, staff, and visitors, handling phones and messages, and supporting clerical tasks. The role includes monitoring the emergency system, coordinating transportation, and assisting with programs and payments.

The ideal candidate will be highly organized, with strong English communication skills, a pleasant telephone presence, and a desire to work with older adults.

Qualifications

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Organized, detail oriented with excellent interpersonal and communication skills in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Responsibilities

• Greet residents, staff and visitors in person or by phone.
• Answer calls quickly, transfer calls or take messages when needed.
• Monitor emergency system and direct staff to emergent situations.
• Provide information to visitors and sign in per policy, directing to the right person.
• Keep reception desk and lobby clean and organized.
• Coordinate transportation requests and notify residents of trips.
• Assist residents in signing up for programs and collecting payments.
• Demonstrate and train others on office equipment; report issues.
• Sell postage stamps, receive packages, sort mail, log packages and notify residents.
• Process maintenance requests and communicate urgent issues.
• Complete monthly charge sheets per procedure.
• Support other departments with clerical duties.
• Balance cash drawer and receipts.

Skills

Interpersonal skills

Communication skills

English fluency

Telephone etiquette

Calm under pressure

Confidentiality

Computer skills

Customer service

Older adult care interest

Education

High school diploma or equivalent

Secretarial training or clerical experience

Job description

We Are Inspired to Serve. Join us!

Part of a nation wide family of Continuing Care Retirement Communities, Covenant Living is seeking a Receptionist. This position is accountable for greeting residents, staff, and visitors in person or on the telephone, in a manner that promotes Covenant Living in a positive, professional way.

The shift hours for this position are Mon-Thurs 3-11:30pm @ 32 hours FT with additional hours available

In this role, the Receptionist will:

• Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Take messages when the individual requested (resident or staff) is not available.
• Monitor emergency system, directs staff to emergent situations, calls emergency personnel as appropriate, completes resident checks as appropriate to specific desk
• Provide information to all visitors and see that they are directed to the appropriate individual who can assist them, ensuring that all visitors/contractors sign in and wear appropriate badges according to policy and procedure.
• Ensure that reception desk and lobby are kept clean and organized after each shift.
• Facilitate transportation requests to appropriate staff, coordinate and communicate the timing of transportation to residents and staff. Places courtesy calls to residents to remind them of transportation trips.
• Assist residents in signing up for programs and activities and collect payment.
• Is knowledgeable about all office equipment and is able to demonstrate how to use it to other staff, monitors equipment, reports supply need and issues to Lead Receptionist.
• Sell postage stamps to residents and staff, receive packages and mail, sort mail and log in packages, inform residents/staff of packages to pick up.
• Facilitate maintenance requests, inputs requests into system, and communicates to appropriate staff urgent or emergent situations.
• Complete monthly charge sheets in accordance to procedure.
• Support other departments in clerical duties as assigned by the Administrative Services Coordinator
• Support the Lead Receptionist in clerical duties and maintenance of the reception area
• Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the desk.

The ideal candidate will have:

• High school education or equivalent.
• One year of secretarial training or clerical experience.
• Highly organized, detail oriented with excellent interpersonal and communication skills both verbal and written in English.
• Pleasant personality and telephone voice.
• Ability to remain calm in an emergency situation.
• Complete confidentiality when circulating general information.
• Knowledge of computers including Microsoft Office Suite.
• Interest in and desire to work with older adults.

Compensation Pay Range:

$16.06 - $20.88 per hour

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $16.06 - $20.88 per hour. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
  • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.