Receptionist (Full Time) - Turner, OR.

WILLAMETTE VALLEY VINEYARDS; Salem (OR); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive health, dental, vision benefits

Paid vacation

Generous team member discounts

401(k) retirement plan with company match

Employee Assistance Program

401(k) company match

Job summary

A regional vineyard company located in Salem, Oregon, is seeking a full-time Receptionist to join their dynamic team. The role involves managing phone calls, greeting visitors, handling reservations, and ensuring excellent customer service. Candidates should possess effective communication skills and a customer-focused attitude. The company offers competitive benefits, an inclusive work environment, and opportunities for personal and professional growth. Join us to help tell the story of Oregon Wine!

Qualifications

• Energetic, team player with excellent customer service skills.
• Ability to manage multi-line phone systems and direct calls effectively.
• Strong computer skills for handling correspondence and email.

Responsibilities

• Answer and manage multi-line phone system.
• Greet visitors professionally.
• Monitor emails and direct them appropriately.
• Make reservations using Tock.
• Prepare outgoing mail and bank deposits.
• Collaborate with all departments to ensure optimal customer service.

Skills

Customer-focused attitude

Effective communication

Teamwork

Tools

Tock reservation system

POS system

Job description

Willamette Valley Vineyards is looking for an energetic, team player, and customer-focused individual to be part of our fast-paced Reception Team. You will learn something new every day while you support our efforts to continue telling the Oregon Wine Story.

This position is full time at our beautiful Estate in the Salem Hills.

What We Offer:

• Competitive health, dental, vision benefits, in addition to paid vacation and access to EAP
• An inclusive work environment committed to diversity
• Generous team member discounts
• 401(k) retirement plan with a company match

Primary Job Responsibilities

• Answers multi-line telephone system, takes accurate messages, and transfers telephone calls to the appropriate person in an efficient manner.
• Greets and screens incoming visitors in a professional manner and promptly notifies appropriate people of their arrival.
• Monitors email and directs emails to the appropriate person.
• Makes reservations using Tock reservation system.
• Create and type correspondence and memorandums in proper format.
• Work efficiently with all departments of the company to ensure optimal customer service levels are being achieved and maintained.
• Prepares outgoing mail using postage meter, and prepares bank deposits.
• Maintains an adequate office supply inventory and orders additional items as needed.
• Continually enhance knowledge of WVV’s products, varieties, appellations, markets, customers, competitors, and opportunities.
• Monitors Emergency phone during regular business hours.
• Responsible for contact cards being collected, entered. These are collected in all the Tasting Rooms, off-site events, Demo Team and National Sales.
• Schedule and set up meetings on-site as directed by Managers.
• Supports Company’s effort to create a more sustainable, cross-cultural, and “green” environment.
• Support Retail Department by updating and documenting customer contact and credit card information in POS system.
• Performs other duties as assigned by Management
• Supports our Wine Ambassador Sales Efforts.

Willamette Valley Vineyards is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other duties at the discretion and as assigned by their supervisor and/or company leadership.