Receptionist - Full Time

Trinity Health Mid-Atlantic; Palo Alto (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients at the front desk, manage wait times, and support efficient clinic operations. You will handle appointment scheduling, insurance verification, and demographic entry in the EHR, while collecting copays as needed.

Responsibilities include answering calls, directing inquiries, and maintaining confidentiality with patient information, following Trinity Health's mission and standards in a patient-centered care environment.

Qualifications

• Strong interpersonal and professional demeanor required.
• Proficient reading, writing and comprehension of English.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and ensures admitting process efficiency and compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Copy/scan patient access materials into the EMR.

Skills

Interpersonal skills

Communication

Confidentiality

Customer service

Education

High school diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift

Job Title: Clinic Receptionist

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Hours: Full Time 40 hours/week

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.