Receptionist (Full-Time)

Goodwin Living; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

Tuition Assistance

Citizenship/DACA aid

ESL tutoring

Job summary

Goodwin Living, a nonprofit senior living and healthcare organization based in Virginia, seeks a Receptionist to support residents, visitors, and team members. You will manage sign-in, monitor cameras, handle calls, and assist with billing and scheduling while ensuring security and courteous service.

The role offers a Monday–Friday 7am–3pm schedule, with benefits including health insurance, Paid Time Off, DailyPay, and career development opportunities.

Qualifications

• Minimum two years of experience in public relations, customer service, or related area.
• Excellent verbal communication skills; fluent in English.
• Must have basic word processing and computer skills.

Responsibilities

• Operates telephone console by routing, recording and delivering messages and provides coverage to other departments as requested.
• Monitors residents’ check-in/out and reports alarms to appropriate personnel.
• Assists with incident reports and other records and reports.
• Prints room bookings schedule via Worxhub daily.
• Oversees and distributes keys ensuring security guidelines are maintained.
• Accepts and dispenses medications per guidelines and communicates with pharmacy.
• Collects payments for guest services and posts charges to residents’ accounts.
• Assists residents/visitors with cab or shuttle requests.
• Performs opening/closing procedures and monitors security equipment and alarms.
• Conducts fire emergency procedures and drills as required.

Skills

Customer service

Verbal communication

English fluency

Phone console

Cash handling

Basic computer skills

Education

High school diploma

Tools

Worxhub

Smart Care system

Billing software

Job description

Celebrated as the #5 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team - it's a global family of individuals who represent more than 60 countries.

Goodwin Living Is Proud To Be Recognized As a Top Workplace In The Greater Washington, D.C. Region By The Washington Post Every Year Since 2019 — And Now Nationally By USA Today. Since 2022, We’ve Also Been Annually Recognized As One Of The Top 100 Employers For Interns By The Top Virginia Employers For Intern Awards. These Honors Are Based Entirely On Feedback From Our Team Members, Gathered Through An Annual Third-party Survey. Here’s What They Say Makes Us Stand Out

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About The Position

The Receptionist position is primarily responsible for providing a variety of receptionist activities in serving residents, visitors, and team members. The receptionist is expected to take an active and decisive role to ensure that sign in procedures are followed, camera views are properly monitored, lock outs and keyless lock system alarms are handled immediately, and that people attempting to enter the building at entry points equipped with cameras and buzzers are properly identified before entry is allowed. Additional duties include routing calls and use of computer programs for billing and scheduling, and collects resident payments; receive packages, and other deliveries.

Schedule

Monday-Friday 7am-3pm

The pay for this role is $20/hr

Job Duties

• Operates telephone console by routing, recording and delivering messages, and providing coverage to other departments as requested. Reports emergency calls immediately and forwards maintenance calls to appropriate individual in a timely manner.
• Runs daily report of residents check in, weekly battery report to Smart Care system, reports alarms to nursing supervisor. Monitors residents’ presence/absence from the facility through check-in and check-out procedures. Responsible for giving residents absence slips and submitting credit slips to Accounting.
• Assists with and/or is responsible for entering information for incident reports, and other records and reports.
• Prints room bookings schedule via Worxhub activity schedule daily.
• Oversees and distributes facility, apartment and mailbox keys ensuring security guidelines are maintained.
• Accepts medication from the pharmacy and dispenses to residents and employees according to specific guidelines and advises pharmacy technician of medication to be delivered on the nursing floors.
• Collects payments for guestrooms, guest and contractor meals; sells and distributes meal tickets; sells stamps, and cashes checks for residents as requested. Distributes bills to residents in a timely manner and accepts payments for further processing. Posts charges for residents’ guest meals, lodging, transportation and telephone charges, tallies staff meal tickets, and sends weekly reports to Accounting.
• Assists residents and visitors with requests for cab service, van service, and other requests in a polite and proficient manner.
• Performs departmental opening and closing procedures daily, including counting cash box, stamp box, and counting keys, in accordance with security guidelines. Monitors security equipment; doors, cameras, and Emergency Response System.
• Conducts fire emergency procedures and drills by monitoring systems and notifying appropriate individuals immediately.

Job Requirements

• High school graduate or equivalent required.
• Minimum of two years experience in public relations, customer service, or related area required.
• Excellent verbal communication skills required. Must be able to speak English fluently.
• Must have computer skills in basic word processing.
• Must possess the ability to deal tactfully with others.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #1 in 2023!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.