Receptionist/Front Desk - Medical

Treasure Coast Community Health, Inc.; Vero Beach (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Education assistance

Dental

Life insurance

Disability insurance

Paid holidays

Job summary

Treasure Coast Community Health, Inc. invites applications for a Receptionist/Front Desk - Medical to join our team in Florida. The role handles multi-line calls, schedules visits, verifies insurances, check-ins/outs, and supports patient flow across TCCH centers.

Ideal candidates are bilingual in English/Spanish, with a high school diploma and 3–6 months of related experience. We offer competitive wages and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 1-year certificate from college or technical school preferred.
• 3–6 months related experience and/or training or equivalent combination.

Responsibilities

• Unlocks and opens front door, admitting patients before clinic hours.
• Coordinate clinical telephone communications and verify insurances.
• Check insurance status and assist in patient accounts, including cashier functions.
• Inform patients of balances and sliding scale options; transfer to proper department.
• Provide materials and supplies as needed for practice operations; assist with patient translation.
• Maintain professional appearance and orderly work area; ensure smooth office workflow.

Skills

Customer service

Phone etiquette

Bilingual English/Spanish

Education

High school diploma

1-year certificate from college/technical school

3–6 months related experience

Job description

Treasure Coast Community Health (TCCH), a long-established and highly respected healthcare provider and Federally Qualified Health Center with locations throughout Indian River County, FL is seeking a Receptionist/Front Desk - Medical to join our team.

The candidate will provide excellent customer service to all patients that call or visit our centers. The Receptionist will operate a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties as well as utilize TCCH electronic systems to schedule/reschedule medical and, or dental patients and update patient information. The receptionist will also verify insurances as applicable prior to appointments and check in/out visiting patients.

Essential Duties and Responsibilities

• Unlocks and opens front door admitting patients into waiting room on or before clinic operating hours.
• Coordinates all clinical telephone communications in the practice, including answering all incoming calls in a courteous and efficient manner, responds to incoming patient account telephone inquiries as well as verifies Medipass and Third Party Insurance authorizations, Medicare and all private insurances.
• Checks insurance for patients when needed.
• Assists in patient account activities including, collecting and/pre collecting and/or updating patient data. Performs cashier functions and performs cash drawer reconciliation daily.
• Informs patients of balances, transfers to proper department, verifies and informs patient about sliding scale.
• Requests supplies as necessary to keep adequate inventory of materials on hand for practice operations. Provides accurate information for any questions about organization.
• Communicates effectively and appropriately to Site Manager, practice physician, etc. to promote the smooth running of practice affairs.
• Attends mandatory and other education conferences that are job related. Acquire input from others in the department for notes prior to team meetings.
• Helps patients with directions and coordinates the office patient flow from waiting area to the examination and treatment area to ensure patients are seen in a timely manner, to include scheduling and rescheduling of appointments over the phone, in person and walk in patients; per the published scheduling parameters. Prepares and posts appointment schedules for all to see on a daily basis.
• Provides patient support as necessary, including assisting with patient translation, patient sliding scale and registration forms when required. Maintains confidentiality of all patient information. Putting patients at ease by discussing care options at TCCH.
• Maintains a professional appearance and orderly work area at all times.

Education and/or Experience:

High school diploma or equivalent is required. One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is preferred.

Bilingual English/Spanish candidates are given top consideration.

Treasure Coast Community Health offers competitive wages, and an excellent benefit package including paid time off, paid holidays, education assistance, dental, and life insurance, company paid short- and long-term disability.

TCCH is an equal employment opportunity organization that complies with E-Verify and is a drug and smoke free workplace.

Salary: $15.50 - $16.00 per hour