Receptionist - Dental Front Desk / Call Center

Treasure Coast Community Health, Inc; Vero Beach (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Education assistance

Dental insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Treasure Coast Community Health, Inc. is seeking a Dental Receptionist to join our team in Florida. The role involves handling multi-line calls, scheduling/rescheduling dental patients, and verifying insurance prior to appointments.

The receptionist will greet patients, check them in/out, and coordinate communications between patients and dental staff while maintaining patient information confidentiality. Bilingual English/Spanish candidates are strongly preferred.

Qualifications

• High school diploma or GED required.
• Three to six months of prior reception experience in healthcare preferred.
• Bilingual English/Spanish candidates strongly preferred.

Responsibilities

• Open and close dental office per office hours.
• Greet and welcome patients.
• Check in/out patients and verify/update information.
• Confirm next day's appointments.
• Coordinate phone communications and verify pre-authorization.
• Check insurance active status and coverage.
• Assist in patient account activities and data entry.
• Perform cashier duties and reconcile cash drawer.
• Schedule and reschedule appointments and answer questions.
• Gather and document patient personal and insurance information.
• Maintain confidentiality of patient information.
• Communicate with Dental Manager/Director and staff to ensure smooth operations.
• Attend required trainings and meetings.
• Guide patients from waiting area to exam/treatment areas as needed.
• Provide translation support when required.
• Maintain professional appearance and orderly workspace.
• Perform other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Phone etiquette

Communication skills

Education

High school diploma or GED

Healthcare reception experience (preferred)

Tools

Scheduling software

Electronic patient records system

Job description

Treasure Coast Community Health (TCCH), a long-established and highly respected healthcare provider and Federally Qualified Health Center with locations throughout Indian River County, FL is seeking a Dental Receptionist to join our team.

The Dental Receptionist will provide excellent customer service to all patients that call or visit our centers. The Receptionist will operate a multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties as well as utilize TCCH electronic systems to schedule/reschedule dental patients and update patient information. The receptionist will also verify insurances as applicable prior to appointments and check in/out visiting patients.

Key Responsibilities:

• Open and close dental office according to office protocol (operating hours).
• Greet and welcome patients.
• Check in and check out patients according to office protocol, verifying and updating patient information.
• Confirm the next day's appointments.
• Coordinate all clinical telephone communications in the practice, including answering all incoming calls in a courteous and efficient manner, responding to incoming patient account telephone inquiries, and verifying pre-authorization.
• Check insurance for patients prior to their visit.
• Assist in patient account activities, including collecting, pre-collecting, and/or updating patient data.
• Perform cashier functions and complete daily cash drawer reconciliation at check out.
• Answer and route incoming phone calls.
• Schedule and reschedule dental appointments and answer questions.
• Confirm appointments (when applicable).
• Gather personal and insurance information and document it in the chart.
• Verify and confirm that insurance coverage is active and available, including co-pays, deductibles, and eligible treatment.
• Inform patients of balances, transfer them to the proper department, and verify and inform patients about sliding scale appointments.
• Provide accurate information for any questions about the organization.
• Communicate effectively and appropriately with the Dental Manager, Dental Director, dental staff, and other TCCH personnel (i.e., billing) to promote the smooth running of practice affairs.
• Attend mandatory and other job-related educational conferences and acquire input from others in the department for notes prior to team meetings.
• Help patients with directions and coordinate office patient flow from the waiting area to the examination and treatment area to ensure patients are seen in a timely manner.
• Schedule and reschedule appointments over the phone, in person, and for walk-in patients per the published scheduling parameters.
• Prepare and post appointment schedules for all to see on a daily basis.
• Provide patient support as necessary, including assisting with patient translation, scheduling sliding scale appointments, and completing registration forms when required.
• Maintain confidentiality of all patient information.
• Put patients at ease by discussing care options at TCCH.
• Maintain a professional appearance and orderly work area at all times.
• Perform other duties as assigned.

Education and Experience: High school diploma or GED required. Three to six months of prior reception experience in healthcare and computer experience strongly preferred.

Bilingual English/Spanish candidates are strongly preferred.

Treasure Coast Community Health offers competitive wages, and an excellent benefit package including paid time off, paid holidays, education assistance, dental, and life insurance, company paid short- and long-term disability.

TCCH is an equal employment opportunity organization that complies with E-Verify and is a drug and smoke free workplace.