Receptionist - Franchise Location

H&R Block, Inc.; Jacksonville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist in the United States to welcome clients, answer calls, and help connect customers with the right tax expert. This role focuses on delivering a warm, helpful experience and supporting busy offices during peak seasons.

You will schedule appointments, assist with in-person, phone, and virtual service, and keep the office organized. Previous customer service experience and proficiency with Microsoft Office are preferred; a high

Qualifications

• Experience in a fast-paced customer service setting.
• Ability to multi-task and manage time effectively.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule client appointments as requested.
• Maintain office cleanliness and organization.
• Support in-person, phone, and virtual service delivery.

Skills

Customer service

Multitasking

Organization

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner


• Match clients with the best-suited tax professional for their needs


• Schedule clients how they would like to be scheduled


• Help to ensure all clients needs have been met during service both in person, over the phone or virtually


• Maintain office cleanliness and organization of resources with team members


• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment


• Previous experience in a customer service environment


• Ability to multi-task


• Strong organizational and time-management skills


• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent


• Ability to work flexible schedule and/or in multiple locations


• Sales/marketing experience

This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Why work for us

The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.