Receptionist- Florissant, MO

Total Access Urgent Care; Florissant (MO); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Health insurance including dental and vision

401(K) with employer match

Paid time off

Complimentary urgent care visits

Free employee assistance program

Job summary

Total Access Urgent Care in Florissant, Missouri is seeking dedicated team members to provide exceptional patient care in a fast-paced environment. This full-time position offers shifts of three 12-hour days per week, competitive pay starting at $17–$18/hour, and comprehensive benefits including health insurance and 401(K) matching.

Candidates should possess a high school diploma and excellent customer service skills. Join us to make a significant impact on community health while advancing your career in a supportive team culture.

Qualifications

• At least 18 years old with a valid driver’s license.
• Ability to work 12-hour shifts including weekends.
• Comfortable in a fast-paced, team-oriented environment.

Responsibilities

• Welcome and check in 30–60 patients per day.
• Input patient information into our EMR system.
• Explain co-pays and visit costs professionally.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Job description

Are you ready to join one of highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will grow your skills and expand your medical knowledge? At Total Access Urgent Care, we're redefining how healthcare is delivered.

Job Type

Full-time

Company Overview

Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC (pronounced "talk") began with the belief that patients should have access to fast, friendly, and affordable care. We have state-of-the-art onsite digital X-ray, CT scan, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting minor fractures and dislocations, and abscess drainage. We’re changing the way healthcare is delivered by providing faster, more accessible, and more patient-centered care.

Responsibilities

• First Impression: Greet patients with a warm, professional demeanor, creating a welcoming and supportive environment from the moment they arrive
• Efficient Check-In: Guide patients through the initial intake process with clarity and patience
• Last Impression: Close each visit by thanking patients and ensuring they leave feeling confident in their care
• Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care

Perks Of Becoming a TAUC Team Member

• Competitive Pay: Starting at $17–$18/hour, based on experience
• Flexible Schedule: Full-time schedule of three 12-hour shifts per week (8 AM–8 PM), including alternating weekends and holidays. Opportunities to accommodate weekday availability for school, family, and other commitments
• Local Locations: Most shifts are scheduled within your closest 10 TAUC locations
• Career Growth: Clear path for advancement with performance-based raises and promotion opportunities

TAUC Benefits

• Health Insurance: Medical, dental, vision, life, and short-term disability coverage
• 401(K): Retirement plan with employer match
• Paid Time Off (PTO)
• Free Urgent Care: Complimentary visits for you, your spouse, & children at all of our TAUC locations (applicable for those carrying company sponsored insurance or other health insurance)
• Employee Assistance Program (EAP): Free, confidential support including counseling and legal/financial resources
• Additional Perks:
  • Annual reimbursement for one membership of your choice (Amazon Prime, Sam's Club, Costco, or BJ's)
  • Access to discounted tickets and entertainment
• Associate Recognition Program: Patient and teammates can recognize your contributions, with opportunities for performance-based recognition and rewards.

A Day In The Role

• Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
• Input patient information accurately into our electronic medical records (EMR) system
• Verify patient insurance coverage using online tools and EMR systems
• Cleary explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
• Collect co-pays and explain visit costs with professionalism
• Handling sensitive or difficult conversations with tact and professionalism
• Answer incoming calls and assist with patient questions or follow-up
• Collaborate closely with clinical staff to ensure smooth patient flow
• Create a warm, helpful, and efficient front desk experience for every visitor

What You'll Gain

• Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
• Skill-building: Develop customer service, problem-solving, and multitasking abilities
• Team culture: Work alongside a supportive team that celebrates success and values your contribution

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver’s license & reliable transportation (may require travel between locations during shifts)
• Available to work 12-hour shifts (no overnights), including alternating weekends and holidays
• Comfortable working in a fast-paced, team-oriented environment
• Strong communication, problem-solving skills, and customer service skills
• Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees and patients.

$17–$18/hour