Receptionist / Escrow Assistant (onsite)

Davita Inc.; Livonia (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in title insurance and settlement services is seeking an Escrow Assistant for their Michigan office. In this in-office role, you will support the Escrow team by handling customer interactions and administrative tasks, ensuring exceptional service throughout the escrow process. Ideal candidates are detail-oriented, passionate about customer service, and have experience in escrow transactions.

Benefits

Comprehensive benefits package including medical, dental, and vision

401k

Paid time off and sick leave

Employee stock purchase plan

Qualifications

• Passion for helping customers with a professional attitude.
• Excellent verbal and written communication skills.
• 2+ years of escrow-related experience preferred.

Responsibilities

• Greet and assist visitors and customers.
• Assist in the escrow process, preparing documents for closing.
• Communicate regularly with customers throughout the escrow process.

Skills

Communication

Problem Solving

Organizational Skills

Customer Service

Detail-oriented

Education

High School Diploma or Equivalent

Tools

MS Office Suite

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative, support, and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people who love the details while thriving in delivering exceptional customer experiences.

Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team in Michigan! In this role, you will work in a dynamic, fast-paced setting supporting our Escrow team in various ways, including customer support and administrative duties. This position plays a key role in making the dream of homeownership a reality.

This is an in-office position located at:

38705 7 Mile Rd, Ste 105, Livonia, MI

What You'll Do:

• Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort, and route mail
• Assist in the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement, and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Work with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You'll Bring:

• Passion for helping customers while maintaining a professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, detail-oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

#LI-TG1

What We Offer

By choice, we don't simply accept individuality - we embrace it, support it, and thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.