Receptionist - Ebert Animal Hospital

Ebert-Animal-Hospital; Boardman Township (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Life Insurance

Disability coverage

EAP access

Teladoc access

Pet care discount

Job summary

Ebert Animal Hospital in Youngstown, Ohio, is seeking a friendly receptionist to join our small-animal practice. You will manage a multi-line phone system, greet clients warmly, and coordinate appointments while handling payments with accuracy and professionalism.

We value compassionate care, strong communication, and teamwork. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays helps our busy practice run smoothly.

Qualifications

• A passion for helping clients and animals.
• Excellent communication and multi-tasking abilities in a fast-paced environment.
• Willingness to learn and adapt within a collaborative veterinary team.

Responsibilities

• Be the Director of First Impressions: greet clients, manage a multi-line phone system, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate records, schedule appointments, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Team player

Vet software experience

Tools

Vet software

Job description

Ebert Animal Hospital is ready to welcome you to our dedicated team in Youngstown, Ohio. We believe that every teammate plays a crucial role in providing exceptional care, reflected in the trust our community shows us with an excellent 4.6-star Google rating. We focus exclusively on small animal medicine, ensuring concentrated, high-quality attention for our patients and their families. This is your opportunity to join a respected practice where you are valued and encouraged to do your best work every single day.When you join Ebert Animal Hospital, you are not just gaining a new position; you are gaining access to a comprehensive network built to support your professional aspirations. We are committed to helping you succeed, whether that means pursuing specialization, attaining your credentialed technician certification, or moving into a leadership role within the hospital. Our supportive culture prioritizes ongoing education and mentorship, ensuring that all our teammates feel equipped and empowered to achieve their long-term career goals.Quality medicine is the core of our practice. Our veterinarians have access to internal specialty consultations and cutting-edge resources that allow you to manage complex cases with confidence and expertise. We are dedicated to maintaining the highest standards in small animal health, providing the modern diagnostics and therapies necessary for comprehensive care. You will be practicing in a supportive environment where continuous learning about the latest medical innovations is expected and facilitated, ensuring we deliver the best possible outcomes for every patient.Youngstown, Ohio, offers an accessible and community-focused lifestyle ideal for veterinary professionals looking for a strong quality of life. Located midway between Cleveland and Pittsburgh, you benefit from the affordability of a smaller city while having easy access to major metropolitan attractions and cultural events. Youngstown is known for its revitalized downtown area, beautiful parks, and rich industrial history, providing a welcoming environment where you can easily plant roots and enjoy a balanced professional and personal life.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values — Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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