Receptionist -East Lake ( MUST HAVE DENTAL EXPERIENCE)

Coast Dental; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Coast Dental in Florida is seeking a friendly front desk assistant to support the dental office with patient check-in, registration, scheduling, and basic paperwork under the Office Manager.

Your responsibilities include excellent customer service by phone and in person, insurance verifications, pre-authorizations when needed, daily charting, file maintenance, and participation in huddles and meetings. Dental front desk experience is preferred.

Qualifications

• Front desk experience or office administration preferred.

Responsibilities

• Interact with patients over the phone and in person with excellent customer service.
• Check in patients and complete registration under the Office Manager direction.
• Schedule patient appointments within standard procedures.
• Confirm upcoming appointments two business days prior.
• Verify insurance coverage and link in EagleSoft; obtain pre-authorizations if required.
• Finalize checkout by reviewing charts and ensuring documentation matches routing slips.
• File patient charts daily.
• Attend morning huddles, chart reviews, and routine meetings.
• Participate in monthly checklist activities.
• Keep front desk area clean and organized.
• All other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.

• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.